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September 06, 2016

Attention Companies With Call Center Software - Microsoft, Google and Salesforce adopt EU-US Privacy Shield framework

Companies with call center software note - American tech giants Microsoft, Google and Salesforce on 3 September 2016 officially adopted the EU-US Privacy Shield framework. This will enable them to receive personal data from the European Union (EU) in compliance with the new standards.

They are now among the 103 companies (including call center software companies) out of the 5526 signatories to replace the defunct Safe Harbour framework.

Facebook, Apple and Twitter are yet to adopt Privacy Shield Framework.

About EU-US Privacy Shield Framework

  • The European Commission adopted the EU-US Privacy Shield framework in July 2016 to facilitate the transfer of personal data from the EU to the United States (US).

  • Privacy Shield is a voluntary scheme, whereby companies pledge to treat European citizens' personal data in compliance with European Union data rules.

  • These pledges are then enforced by the US Department of Commerce.