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Oracle Contact Center Anywhere with Predictive Dialer

Promero is a leading provider and reseller of five top brand call center softwares (check out the ‘Products’ tab) for businesses of all sizes. Promero is pleased to offer Oracle Contact Center Anywhere. It is the perfect call center software for small to medium size businesses that need a highly scalable, multi-channel contact center solution. Businesses can readily ‘ramp up or ramp down’ the number of agent licenses to handle increase call volume during seasonal periods or marketing event spikes. Oracle Contact Center Anywhere enables organizations to communicate more effectively with their customers. This includes queuing and skills based routing of traditional phone calls in addition to email, chat and web callback requests. Oracle Contact Center Anywhere provides easy integration to Salesforce, ZohoCRM and Oracle Service Cloud. It also provides blended Predictive Dialer and preview dialing, IVR and call recording. Oracle Contact Center Anywhere is a VOIP enabled cloud solution that allows customers to use the system anywhere, any time and take advantage of low cost telecom services.
*$49 rate is per agent per month not including outbound dialing usage fees.  $119 rate per agent per month including USA outbound dialing.


Oracle Contact Center Anywhere

ORACLE CONTACT CENTER ANYWHERE

Oracle Contact Center Anywhere is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers. This includes queuing and routing of traditional phone calls in addition to email, chat, fax and web callback requests. It also provides blended Predictive Dialer and preview dialing, IVR and call recording.Full Article


Aspect Unified IP Predictive Dialer

ORACLE PREDICTIVE DIALER

Contact Center Anywhere provides a complete outbound solution for predictive and preview dialing plus IVR dialing. Users have access to state-of-the-art predictive dialing technology combined with powerful campaign management tools. This allows contact center managers to maximize the efficiency of their operations by taking advantage of both inbound and outbound.Full Article


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CALL CENTER ONDEMAND

Add Promero’s ProStar CRM with Oracle Contact Center Anywhere and you’ve got the complete solution, Call Center OnDemand. The platform provides the ability to take calls, make calls, track leads from the Internet. This is the total ‘cradle to grave’ platform that is easy to use and extremely affordable.Full Article


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ORACLE ACCELERATE

Oracle Accelerate brings complete, easy-to-own, industry-focused applications to small and medium businesses. Click Here to learn of Promero’s Oracle Accelerate Solution for Contact Center Anywhere and Siebel CRM. Promero’s solution includes rapid deployment, detailed project plan identifying precise action items and timeline, review of customer.


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USER ACCEPTANCE

Promero’s Service Level Agreement support services are one of the highest standards in the industry. Promero provides Severity Level prioritization, 7X24 telephone support, 15 Minute response, 1 Hour Work-Around and 4 Hour Remedy for priority level one performance issues. Promero support team is committed to excellence.Full Article