Intelligent bots are computer programs that leverage artificial intelligence to enable natural conversations with people. The recent advancements in machine learning and the convergence of compute power and big data are bringing artificial intelligence into the mainstream. Intelligent bots will transform every facet of every industry and dramatically improve the customer experience. Oracle is committed to using this transformative technology to help our customers succeed.
By allowing customers the option to engage with you via the Facebook Messenger application, a significant number of customers can partake in a self-service experience on the channel of their preference. If required, they can also be connected to the customer support agents using Oracle Service Cloud for a text chat conversation which allows for higher agent concurrency, thus reducing costs and improving customer satisfaction. It couldn’t be more convenient for them.
Promero’s Rapid Setup plan is for small to medium-sized companies who need to be up and running with OMCe Intelligent Chatbots in a fast, cost effective manner. Promero will manage the Facebook Channel configuration and Live Agent setup to Oracle Service Cloud for you.
Promero understands the challenge associated with implementations. Promero provides services in accordance with its standard project methodology and deploys resources in such a way that clear and immediate value can be realized.
The methodology includes the following phases:
Kickoff / Project Management (PM):
The following are the Rapid Setup deliverables:
Chatbot and Live Agent configuration: