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Turn every BOT into an Intelligent Virtual Agent and every Live Agent into a Subject Matter Expert

Promero provides professional services for customers who have call center solutions from Genesys, Avaya, Cisco, Five9, Mitel, Vonage, 8×8, Salesforce and Twilio and want to enhance the customer experience by adding Google Contact Center AI, Google Digital Assistant and Agent Assist to their existing call center platform. These call center and CRM vendors have integrated their platforms with Google Contact Center AI into the platform. That is great news for every customer however the customer is responsible for building the conversational dialog flow that will make the intelligent Google Assistant BOT ready for customer interaction. Customers can now use the power of text and voice bots to communicate in a more effective way with customers. Google Assistant supports text, voice, chatbots, IVRs, Social Media and Mobile applications. And when the communication is escalated to a live agent, the live agent with the help of Agent Assist can become an instant Subject Matter Expert by tapping into the Agent Assist. Agent Assist is the feature allows the Google Assistant to access any number of knowledge base management systems or 3rd party applications provided by the customer and provide relevant information in real time to the live agent.

Promero provides best practices workshops, aka as ‘Design Sprints’ to assist customers build conversational dialog flow for their Google Assistant.

Reach a new level of Customer Service and Automation

Promero and Google are helping organizations to transform their operations using advanced voice technology. It is a voice assistant capable of engaging in two-way conversations and is available on smart home, mobile devices, website chatbots and call center software IVR software. Promero is ready to help you build your Google Assistant with low, fixed price, fixed scope services. Promero’s approach to Google Assistant services is perfect for start-ups, advertising agencies, mid-level or enterprise brands.

Whether you want a Virtual Assistant or mobile application to interact with customers or interact with Virtual Assistants and live call center or customer service agents, Google Assistant allows businesses to engage customers the way they want to be communicated with in a secure platform. You can now offer channels through social media, webchat, SMS messaging or Voice. Google Assistant is the leader in digital and voice commutations.
Take a quick look at the videos on the left side of this page showing examples of how Google assistant works to truly ‘assist’ your business

Superior Customer Experience with Google Contact Center AI

Customers get answers quickly and around the clock

No more frustrating phone trees. Contact Center AI solutions rely on Google’s natural language understanding and speech capabilities to automate simple, common interactions, doing handoffs to live agents when needed.

Improve your contact center with AI

Contact Center AI solutions combine the best of Google AI with popular contact center software, improving customer experience as well as operational efficiency. The result? More personalized, intuitive customer care from the first “Hello.”

Live agents close cases faster and more helpfully

With Contact Center AI solutions, live agents get recommendations in real time (thanks to speech recognition and search technology from Google) about knowledge sources that can help resolve customer issues more quickly and helpfully.

Analysts get faster insight into customer needs

Machine learning uncovers and categorizes popular customer questions along with all their variations, helping analysts more quickly formalize responses that will please those customers.

Better overall value

Contact Center AI solutions help you improve customer satisfaction with the resources, skill sets, and contact center software you already have, with no expertise in machine learning required.