Superior Customer Experience with Google Contact Center AI
Customers get answers quickly and around the clock
No more frustrating phone trees. Contact Center AI solutions rely on Google’s natural language understanding and speech capabilities to automate simple, common interactions, doing handoffs to live agents when needed.
Improve your contact center with AI
Contact Center AI solutions combine the best of Google AI with popular contact center software, improving customer experience as well as operational efficiency. The result? More personalized, intuitive customer care from the first “Hello.”
Live agents close cases faster and more helpfully
With Contact Center AI solutions, live agents get recommendations in real time (thanks to speech recognition and search technology from Google) about knowledge sources that can help resolve customer issues more quickly and helpfully.
Analysts get faster insight into customer needs
Machine learning uncovers and categorizes popular customer questions along with all their variations, helping analysts more quickly formalize responses that will please those customers.
Better overall value
Contact Center AI solutions help you improve customer satisfaction with the resources, skill sets, and contact center software you already have, with no expertise in machine learning required.