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Promero Call Center

WELCOME TO PROMERO

Leader in Call Center Software Sales, Support
and Services

ASPECT

ORACLE

FIVE9

ENGHOUSE INTERACTIVE

CALLMINER SPEECH ANALYTICS

Oracle Contact Center Anywhere

ORACLE CONTACT CENTER ANYWHERE

Cloud Call Center Software

Oracle. World's largest business software provider.

Full multi-channel voice, email, chat and fax

Blended inbound/outbound solution

Advanced IVR and ACD

Call recording, whisper coaching & Real-Time Adherence monitoring

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Enghouse Interactive - Promero

PROMERO CALL CENTER

Powered by Enghouse Interactive

Omni Channel Virtual Call Center

Integrates with Skype4Business

Highly Scalable and Strong Integration

IVR and Voice Self-Service

Predictive Dialer, Recording, QM

Agent Raise Your Hand 2-Way Chat

Aspect CXP

ASPECT CXP

Customer Experience Platform

Advanced SMS, Chat, Email, Voice Platform.

81% of all customers want to use Mobile, SMS text, Chat, Email

CXP provides true omni-channel customer experience with all contact center solutions

Reduce costs from $4.15 per interaction down to $0.35 per interaction. (re: Forrester Report)

Offer Self-Service, time sensitive alerts and reminders without disrupting the customer.

Move through all contact channels seamlessly from SMS to Chat to Voice (and back)

Nuance

RECOGNIZE THE POWER OF

SPEECH WITH NUANCE

Nuance Recognizer Speech Recognition

Nuance Vocalizer Text-To-Speech

Nuance delivers industry's highest voice recognition

 Nuance is the leading speech output solution converting any written text to
spoken output

Oracle Service Cloud

PROMERO CALL CENTER CTI

CONNECTOR for ORACLE SERVICE CLOUD

Automatic Screen Pops Come Standard

Inbound Call New Incident

Inbound Call Existing Incident

Inbound Call General

Outbound Call

Aspect Zipwire

ASPECT ZIPWIRE

Time to visit the cloud

Cloud Deployment

CRM Integration

Reduced Complexity

Workforce Management

Mobile Ready

Aspect Software

ASPECT SOFTWARE

Unified IP Call Center Software

Industry's only integrated platform

Contact center, workforce, back office

Aspect's Proactive Engagement Suite

Financial services, healthcare, telecommunications

Unified multi-channel call center software solution

Zoho CRM

ZOHO CRM and ORACLE

CONTACT CENTER ANYWHERE

The Complete Call Center Solution for Sales

& Service from only $69 per agent per month

Fully Integrated Cloud Solution

Rapid Deployment and User Adoption

Month to Month or Annual Billing

World's Most Cost Effective Solution

CallMiner

CALLMINER

Speech Analytics Software

Analyze 100% of all call recordings in hours

PCI Compliant - Redacting Services

Standard solutions for sales, service and compliance

Auto score agents

Hosted solution. No CapX.

Salesforce CRM

SALESFORCE CRM

Customer Relationship Management Software

Most popular widely deployed CRM in the world

CTI connector to Oracle, Promero Call Center, Aspect, Five9

Get started with Salesforce Social Sales

Sell, service and market like never before

Run your business from your phone

Pipkins Vantage Point

PIPKINS VANTAGE POINT

Hosted Advanced Workforce Management

More than 500 sites around the world use Pipkins

More than 700,000 agents depend on Pipkins

Advanced Forecasting with Pipkins exclusive algorithm

Scheduling with SkillSense technology

Real-Time Adherence monitoring

Promero is the one-stop-shop for everything Call Center.

Promero sells, supports, hosts and provides professional services for the industry's best cloud call center software.

CALL CENTER SOLUTIONS About Promero


Promero is the one-stop shop for customers seeking trusted call center solutions and professional services. Promero will provide free consultation and assist in identifying the perfect call center solution for your business. Promero offers call center software in a multitude of configurations: hosted call center software, cloud call center software or premise call center software. Promero's world class call center software vendors provide a complete selection of inbound, outbound, and multi-channel solutions.

  • Aspect Zipwire Time to Visit the Cloud

    Aspect Zipwire

    Time to Visit the Cloud

    View More
  • Aspect Unified Call Center

    Aspect

    Aspect Unified Call Center

    View More

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100% UPTIME


Verizon Terremark Logo

Promero provides 100% uptime of its call center platform through its redundant cloud call center operations deployed in industry leading Verizon NAP of the Americas datacenter, Verizon Signature datacenter and Peak10 datacenter.

Promero includes 15 minute SLA response time to critical issues with same day or next day response to low priority requests. Unlike other providers, Promero's scheduled maintenance of system applications has little or no effect on your operations.

Promero Call Center Solution Portfolio


Promero's call center software products include every feature needed to effectively run your call center while lowering your costs. Promero offers hosted call center software as well as premise based call center software with advanced features for any organization. Inbound call centers use our IVR, ACD, workforce management, speech analytics and advanced scripting. Outbound call centers use our predictive dialer with advanced capabilities and multi-channel communications.

Transform customer service and proactively deliver powerful effective service. Promero offers industry call center solutions for retail banking, mortgage lending, brokerage, insurance, healthcare providers and payers, retail, utilities, telecommunications, transportation, travel and hospitality, education and government.

WHY PROMERO?About Promero


Promero call center experts have been deploying, managing and training call center clients since 2001. Promero provides 24/7 around-the-clock customer support for your call center organization. Promero has provided hosted, cloud and premise call center software consultation, application hosting, managed services and software sales to Fortune's Most Admired Companies as well as small to medium size businesses. Promero represents a wide variety of best in class software vendors.

Promero is not bound by singled source product or vendor. It has the unique ability to review, compare, evaluate and recommend the best software to meet your business needs and budget. Regardless of the product, Promero will assist you in your selection of the right call center software. Promero will be with you every step of the way. Your success is our most important goal.

12 KEY ADVANTAGES 12 Key Advantages of Promero's CC Solutions


The flexibility of the cloud makes it easier than ever before to deploy a contact center solution that provides a world-class customer experience across self-service and agent-assisted channels. Promero's reliable cloud delivery brings these benefits to you - and much more. The combination of our market-leading capabilities and history of contact center expertise puts Promero in a class by itself.

Take full advantage of innovative features unique to our cloud platforms, such as the ability to seamlessly connect mobile applications to the contact center and the integration of powerful, real-time workforce management tools. We give your business the competitive edge of remarkable customer experiences with these 12 distinguishing features.

Global Clients

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