DMGapp: COVID-19 Pandemic Tracking App
As the COVID-19 pandemic continues to evolve and impact the global population, our team would like to take a moment to update you on what Promero is doing to support our communities.
Promero fully realizes the critical nature of being able to continue operations and daily routines during unforeseen incidents. Promero is doing everything it can to serve our communities. Promero built DMGapp to provide a technology solution that place patient’s health and safety above all else.
DMGapp is an end-to-end health tracking app that is fully HIPAA and GDPR compliant built on Salesforce Health Cloud. DMGapp tracks every event, including health screenings and touchless thermal scanning for COVID-19 related infections. Relevant data is shared across all partners in real-time. DMGapp can be integrated with any system supporting API protocols. This includes domain specific management systems, dashboards and data repositories managing health records. Communication and notification platforms include mobile (SMS/MMS), voice, email and social media apps such as WhatsApp and Messenger.
Expanding access to reliable screening is critical to containment efforts. Enabling patients to efficiently screen symptoms, schedule a testing appointment and locate a convenient drive-thru testing location is a primary goal of containment. Promero along with its partner Disaster Management Group offers a scalable, secure and rapidly deployable mobile app solution to governmental healthcare departments and healthcare industry that facilitates patient’s ability to screen, schedule and locate a testing facility. For more information, contact us.
Good advice based on expert knowledge and experience is hard to find. The changing pace of technologies such as Artificial Intelligence, Digital Assistants, Social Media, Network Security, Cyber Security, Call Center Software, Unified Communications and Custom Software Development make it difficult to find qualified resources in one place. Promero team consists of highly skilled professionals partnered with 7 Gartner Magic Quadrant vendors, 1250 IT professionals and 3500 software developers with expertise in the world’s finest software applications and services. Since 2001, Promero delivers high quality services at cost effective prices and without compromising customer satisfaction. There is no a problem we can’t solve or custom solution we can’t provide. Promero is in the business of helping businesses. Do you have a need for any of these services at your company? Contact Us.
Selecting a product or service can be a daunting task. Choosing the wrong one can potentially devastate a business. Going back to fix a bad choice is extremely expensive; and could negatively impact a business unit or possibly be a career ending decision. What is the solution? Answer: RESEARCH! Promero carefully researched and selected products based on 18+ years of first hand experience. We selected vendors that are recognized as the ‘best in the industry’ by leading research firm. Firms included Gartner, Forrester, Aberdeen and Ovum. We guarantee to provide an unbiased recommendation for a solution that best fits your requirements. We will deliver a solution only from vendors that provide first class customer support, have extensive development budgets and offer the most advanced future proof solutions. Don’t put your company at risk. Promero is unique in that it provides expertise in a single location that you might not find anywhere. We guarantee that you’ll save time and money. Do the research. If you are starting a new project, start with a free consultation with the Promero team.
Companies are quickly leveraging artificial intelligent chatbots as a way to manage basic and moderately complex communication tasks that used to belong exclusively to the realm of human capabilities. Call Center Software of today must be omni-channel enabled so agents can handle all types of communications that a customer expects. Facebook Messenger is a significant communication channel that every company must iintegrate social media with call center agents to provide a better customers experience.. Mobile applications should be integrated into the BOT channel to make communications easy and frictionless (no search and download the app). Communication channels supported by BOTs include email, chat, SMS, and voice. Chatbots are savvy. Their technology IQ ranges from simple to advanced – they fall in a spectrum of AI (artificial intelligence) and natural language understanding. Examples of chatbots’ use cases typically are appointment setting, payments by text, order notifications, ‘where’s my order?’, ‘help me with my return’, ‘is the product in stock?’, product discovery, password resets, service announcements, marketing messages, promotional offers, post-call surveys, social media monitoring, FAQs and more.
Use BOTs for Call Deflection – Reduce Voice Traffic to Live Agents by up to 60%
BOTs can also provide highly efficient call deflection. An IVR/ITR customer service BOT can pivot voice calls from an IVR to a SMS Channel or self-service BOT on the website. These types of actions can reduce voice traffic to live agents by up to 60% . When the customer absolutely must speak to a live person, BOTs can transfer calls via PSTN (public switched telephone networks) to a company’s PBX or integrate the hand-off via SIP protocol for more cost effective transmittal.
In practical terms, BOTs allow businesses to increase their efficiency and reduce overhead. The reduction in staff for repetitive processes requiring support employees can be as much as 30%. Chatbots and Artificial Intelligence in the coming years is unarguably about to undergo massive changes in the work landscape.
Artificial Intelligence and ChatBots
The latest innovation in Call Center Software is the introduction of artificial intelligence through the inclusion of smart ChatBots. Promero is leading the way with AI and ChatBots. ChatBots are added to your company website and through machine learning that educates itself of all the important content details displayed on your website. A visitor interacts with the ChatBot, exactly like a visitor interacts with a live agent. When a visitor asks the ChatBot a question that it does not recognize, the visitor is transferred to a live agent. Promero professional services team will help the ChatBot learn answers to complex questions that are not readily visible on your company website. Artificial Intelligent ChatBots from Oracle Intelligent Bots, IBM Watson Virtual Agent and Aspect CXP platforms improve customer satisfaction and reduce HR expenses. Promero sales team can discuss with you the many options that can integrate with your Call Center Software solution.
Deployment Options – Zero Capital Expense
Promero’s cloud call center software products include every feature needed to effectively run your call center while lowering your costs. Professional certified technicians, solutions architects and engineers are ready to support your call center software. With today’s delivery of cloud based software, there is no reason to invest in hardware or software solutions. Software support, upgrades, infrastructure maintenance, and cloud datacenter costs are all included in monthly license fees. Promero offers hosted call center software as well as premise based call center software with advanced features for any organization. Inbound call centers use our IVR, ACD, workforce management, speech analytics and advanced scripting. Outbound call centers use our predictive dialer with advanced capabilities and multi-channel communications.
Industry Specific Solutions
There are many solutions that provide for ‘out of the box’ industry specific solutions. Transform customer service and proactively deliver powerful effective service. Promero offers industry call center solutions for retail banking, mortgage lending, brokerage, insurance, healthcare providers and payers, retail, utilities, telecommunications, transportation, travel and hospitality, education and government.
Promero is not bound by singled source product or vendor. It has the unique ability to review, compare, evaluate and recommend the best software to meet your business needs and budget. Regardless of the product, Promero will assist you in your selection of the right call center software. Promero will be with you every step of the way. Your success is our most important goal.
Promero technicians are experts in call center software deployment, customization, management and training. Promero provides 24/7 around-the-clock customer support for your call center organization. The cloud data centers that host the call center solutions are provided by Equinix (formerly Verizon) NAP of the Americas, Equinix Signature Data centers and Flexential. Promero has provided hosted, cloud and premise call center software consultation, application hosting, managed services and software sales to Fortune’s Most Admired Companies as well as small to medium size businesses. Promero represents a wide variety of best in class software vendors.
The flexibility of the cloud makes it easier than ever before to deploy a contact center solution that provides a world-class customer experience across self-service and agent-assisted channels. Promero’s reliable cloud delivery brings these benefits to you – and much more. The combination of our market-leading capabilities and history of contact center expertise puts Promero in a class by itself.
Take full advantage of innovative features unique to our cloud platforms, such as the ability to seamlessly connect mobile applications to the contact center and the integration of powerful, real-time workforce management tools. We give your business the competitive edge of remarkable customer experiences with these 12 distinguishing features.