CLOUD CALL CENTER SOFTWARE SOLUTIONS About Promero
Save Time and Money with Promero
Promero is the one-stop shop for customers seeking trusted call center solution. As an independent authorized reseller and professional resource, Promero can provide up to 25% less on professional services hourly rates, up to 20% less on software solutions and up to 35% less on bundled call center solutions and hosting services. Promero will provide free consultation and assist in identifying the perfect call center solution for your business.
Promero offers call center software in a multitude of configurations: hosted call center software, cloud call center software or premise call center software. Promero’s world class call center software vendors provide a complete selection of inbound, outbound, and multi-channel solutions.
Promero provides 100% uptime of its cloud call center platform through its redundant cloud call center operations deployed in industry leading Equinix (formerly Verizon) NAP of the Americas datacenter, Equinix Signature datacenter and Peak10 datacenter.
Promero includes 15 minute SLA response time to critical issues with same day or next day response to low priority requests. Unlike other providers, Promero’s scheduled maintenance of system applications has little or no effect on your operations.
Promero Cloud Call Center Software Solution Portfolio
Promero Deployment Options
Promero’s cloud call center software products include every feature needed to effectively run your call center while lowering your costs. Professional certified technicians, solutions architects and engineers are ready to support your call center software. With today’s delivery of cloud based software, there is no reason to invest in hardware or software solutions. Software support, upgrades, infrastructure maintenance, and cloud datacenter costs are all included in monthly license fees. Promero offers hosted call center software as well as premise based call center software with advanced features for any organization. Inbound call centers use our IVR, ACD, workforce management, speech analytics and advanced scripting. Outbound call centers use our predictive dialer with advanced capabilities and multi-channel communications.
Industry Specific Solutions
There are many solutions that provide for ‘out of the box’ industry specific solutions. Transform customer service and proactively deliver powerful effective service. Promero offers industry call center solutions for retail banking, mortgage lending, brokerage, insurance, healthcare providers and payers, retail, utilities, telecommunications, transportation, travel and hospitality, education and government.
Artificial Intelligence and ChatBots
The latest innovation in call center software is the introduction of artificial intelligence through the inclusion of smart ChatBots. Promero is leading the way with AI and ChatBots. ChatBots are added to your company website and through machine learning that educates itself of all the important content details displayed on your website. A visitor interacts with the ChatBot, exactly like a visitor interacts with a live agent. When a visitor asks the ChatBot a question that it does not recognize, the visitor is transferred to a live agent. Promero professional services team will help the ChatBot learn answers to complex questions that are not readily visible on your company website. Artificial Intelligent ChatBots from IBM Watson Virtual Agent and Aspect CXP platforms improve customer satisfaction and reduce HR expenses. Promero sales team can discuss with you the many options that can integrate with your call center solution.
WHY CLOUD CALL CENTER SOFTWARE provided by PROMERO?About Promero
Promero cloud call center experts have been deploying, managing and training call center clients since 2001. Promero provides 24/7 around-the-clock customer support for your call center organization. The cloud data centers that host the call center solutions are provided by Equinix (formerly Verizon) NAP of the Americas, Equinix Signature Data centers and Peak10. Promero has provided hosted, cloud and premise call center software consultation, application hosting, managed services and software sales to Fortune’s Most Admired Companies as well as small to medium size businesses. Promero represents a wide variety of best in class software vendors.
Promero is not bound by singled source product or vendor. It has the unique ability to review, compare, evaluate and recommend the best software to meet your business needs and budget. Regardless of the product, Promero will assist you in your selection of the right call center software. Promero will be with you every step of the way. Your success is our most important goal.
The flexibility of the cloud makes it easier than ever before to deploy a contact center solution that provides a world-class customer experience across self-service and agent-assisted channels. Promero’s reliable cloud delivery brings these benefits to you – and much more. The combination of our market-leading capabilities and history of contact center expertise puts Promero in a class by itself.
Take full advantage of innovative features unique to our cloud platforms, such as the ability to seamlessly connect mobile applications to the contact center and the integration of powerful, real-time workforce management tools. We give your business the competitive edge of remarkable customer experiences with these 12 distinguishing features.