Contact Center Anywhere provides pacing technology, based on modern call simulation, yields high agent productivity with fewer abandoned calls. This allows compliance with the Federal Trade Commission’s regulations that strictly limit abandoned calls, without sacrificing agent productivity. It also provides built in integration possible between dialer, ACD, IVR and CTI. With Contact Center Anywhere user-friendly Campaign Manager, contact center managers can set-up, monitor and adjust outbound campaigns with ease, all in a single, unified platform. Despite its predictive dialing excellence, organizations that prefer the more conservative preview dialing methods, or who undertake IVR dialing with optional access to live agents, will find that Contact Center Anywhere’s predictive dialer Supervision Manager supports all of these methods.
Contact center executives have found that leveraging agents idle on inbound projects to work on targeted outbound dialing campaigns maximizes efficiency and delivers faster return on investment. Whether set up as a standalone or a blended solution, Oracle’s Contact Center Anywhere outbound dialing capabilities can create, manage, and monitor successful campaigns for sales, lead generation, collections, fund-raising, service follow-ups, appointment confirmation, and many other types of campaigns.