Increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Improve customer experience multiple channels such as Zendesk chat, phone, SMS, and mobile apps, with identification, a prioritization, and self-service.

Increase agent productivity with integrated UI for both Sales and Service Clouds, click to call, screen pop and activity history automatically saved and linked to an agent, contact and work item.

Improve customer experience with automated identification (SOQL/SOSL), prioritization and self-service.

Increase agent productivity with integrated UI, featuring click to call, screen pop and a contact history automatically saved to a selected object type.

Improve customer experience with automated identification, prioritization, and self-service.

A number of cloud APIs and integration tools let Bright Pattern move beyond out-of-the-box call center software integrations.