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Zendesk Integration

Increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Improve customer experience multiple channels such as Zendesk chat, phone, SMS, and mobile apps, with identification, a prioritization, and self-service.

Salesforce Integration

Increase agent productivity with integrated UI for both Sales and Service Clouds, click to call, screen pop and activity history automatically saved and linked to an agent, contact and work item.

Improve customer experience with automated identification (SOQL/SOSL), prioritization and self-service.

Oracle RightNow CX Integration

Increase agent productivity with integrated UI, featuring click to call, screen pop and a contact history automatically saved to a selected object type.

Improve customer experience with automated identification, prioritization, and self-service.

Cloud APIs

A number of cloud APIs and integration tools let Bright Pattern move beyond out-of-the-box call center software integrations.

Contact Center is integrated with the following solutions:

[Portfolio]

GOOGLE CALENDAR

GOOGLE ANALYTICS

AMAZON EC2

AMAZON S3

POSTGRESQL

AMAZON REDSHIFT

ORACLE DATABASE

ZAPIER

MS EXCHANGE

ASPECT WFO

ASPECT WF

VERINT

PIPKINS

NEXT CALLER

ALTERRA

PAYSIMPLE

TOGETHERJS

GOOGLE CLOUD PLATFORM

VOXEO

ITyXITYX

REPLY.AI

IBM WATSON

Appery.io

TELEGRAM

Facebook Messenger

ZOHOZOHO

SALESFORCE DESK

SALESFORCE SALES CLOUD

SALESFORCE SERVICE CLOUD

ServiceNow

MICROSOFT DYNAMICS

Zendesk

Smart Action

Oracle RightNow

Viber

MySQL

Aspect

Line

Wechat

WhatsApp

Salesforce