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Talkdesk Contact Center Software

True Enterprise-class Award Winning Software with every advanced feature starting at $65

Promero delivers extra value not provided by any other Talkdesk Agent. Used by 1,800+ Enterprises. 60+ out of the box integrations with all CRMs. Workforce Management. Artificial Intelligent Powered BOTs and IVRs. Advanced predictive dialing and customer engagement. Reporting & Analytics. Local presence. Exceptionally easy user adoption. Online self-paced training. Available in 75+ countries. 100% Uptime SLA.

Talkdesk CX Cloud™

An End-to-End Solution for Delivering Great Customer Experiences

Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.

End-to-End

Customer engagement, workforce engagement, enterprise collaboration, AI and knowledge, and analytics, all on a single unified platform.

Intuitive

We’ve removed the complexity from deploying, administering and using contact center solutions. Get started fast with an implementation that is done in weeks (even days) not months. Talkdesk is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements.

Integrated

Our open cloud contact center platform includes out-of-the-box integrations with 60+ CRM and other business systems plus the industry’s first contact center app store, AppConnect, with 1-click access to over 50 contact center productivity apps.

Trusted

Talkdesk provides the scalability, reliability, call quality and security trusted by 1,800+ global businesses. Our microservices API-driven architecture and nine global data centers allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading MOS call quality and offers the industry’s first and only 100% uptime SLA.

Adaptable

We provide a cloud contact center platform that is flexible and adaptable to meet your evolving business needs with a high level of configuration done with “clicks not code” and we offer options for deeper customization when you need it.

AI Infused

AI and knowledge solutions, powered by Talkdesk iQ, reduce cost and drive smarter, more efficient interactions. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.

CX Cloud Capabilities

Customer Engagement

Voice
ACD
IVR (Studio)
Outbound Dialer
Omnichannel
Self-Service

Workforce Engagement

Agent Desktop
Mobile Agent
Workforce Management
Quality Management
Call Recording

Integrations

Salesforce
Zendesk
ServiceNow
Microsoft Dynamics
Slack
Zoom
Microsoft Teams
…and more

Reporting & Analytics

Dashboards (Live)
BI (Explore)
Speech Analytics
Surveys

AI and Knowledge

Agent Assist
Virtual Agent
Knowledge Base (Guide)

Enterprise Collaboration

Phone
Messaging

Platform

AppConnect Marketplace
APIs & SDKs
Flexible Deployment
Security & Compliance
Talkdesk iQ (AI layer)

Business Transformation Services

CX Strategy
CX Enablement
CX Success

Our Customers Get Results

CUSTOMER STORY

Increased first call resolution by 17x

CUSTOMER STORY

Achieved SLA of answering 97% of calls in 30 seconds or less

CUSTOMER STORY

Triple-digit increase in ROI

G2 Reviews

G2 reviews made TalkDesk on this year’s best call center software list.

Best Contact Center Operations Software

  • Talkdesk ranks #1 based on G2 Score, G2 Satisfaction Score 97 out of a possible 100
  • Talkdesk ranks #1 in Popularity score based on user reviews

Best Telecom Services for Call Centers Software

  • Talkdesk ranks #1 based on G2 Score, G2 Satisfaction Score of 93 out of a possible 100
  • Talkdesk ranks #1 in Popularity score based on user reviews

Best Auto Dialer Software

  • Talkdesk ranks #1 based on G2 Score, G2 Satisfaction Score of 96 out of a possible 100
  • Talkdesk ranks #1 in Popularity score based on reviews and #1 for Easiest to Use

Over 1,800 Innovative Enterprises Rely on Talkdesk

Industry Recognition