Promero delivers extra value not provided by any other Talkdesk Agent. Used by 1,800+ Enterprises. 60+ out of the box integrations with all CRMs. Workforce Management. Artificial Intelligent Powered BOTs and IVRs. Advanced predictive dialing and customer engagement. Reporting & Analytics. Local presence. Exceptionally easy user adoption. Online self-paced training. Available in 75+ countries. 100% Uptime SLA.
Talkdesk CX Cloud™
Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.
Customer engagement, workforce engagement, enterprise collaboration, AI and knowledge, and analytics, all on a single unified platform.
We’ve removed the complexity from deploying, administering and using contact center solutions. Get started fast with an implementation that is done in weeks (even days) not months. Talkdesk is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements.
Our open cloud contact center platform includes out-of-the-box integrations with 60+ CRM and other business systems plus the industry’s first contact center app store, AppConnect, with 1-click access to over 50 contact center productivity apps.
Talkdesk provides the scalability, reliability, call quality and security trusted by 1,800+ global businesses. Our microservices API-driven architecture and nine global data centers allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading MOS call quality and offers the industry’s first and only 100% uptime SLA.
We provide a cloud contact center platform that is flexible and adaptable to meet your evolving business needs with a high level of configuration done with “clicks not code” and we offer options for deeper customization when you need it.
AI and knowledge solutions, powered by Talkdesk iQ, reduce cost and drive smarter, more efficient interactions. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.
Knowledge Base (Guide)
APIs & SDKs
Security & Compliance
Talkdesk iQ (AI layer)