CallMiner Alert automatically notifies agents or supervisors based on customer interaction indicators. Customer behaviors are uncovered and used to drive action while a call is in progress to alter the course of an interaction and improve outcomes.
Optimize agent engagement by triggering immediate attention and next-best action based on the most impactful customer indicators with automatic data-driven intelligence.
Supports more than 100,000 simultaneous multichannel interactions without any storage requirements for insights, trend analysis and other reporting benefits.
Self-configuration make it easy to establish alert thresholds, and modify notifications based on changing conversational topics or specific customer indicators.
CallMiner Alert delivers a level of proactivity that improves customer and agent experience. Dynamic insights help drive action to reduce customer issue escalations, resolve potential compliance risks, and recover from a negative customer interaction in real time.
Automated categorization allows for alert types customized for each kind of call to improve efficacy.
Integrate with existing agent desktops, CRM platforms, and other live monitoring applications.
Integrate with Eureka Coach to monitor real-time alerts in the interface and with Eureka Analyze for post-contact analysis using AI-powered scoring of transcribed audio.