Give you customers a better option to contact your company and save money on voice costs. A standard voice interaction costs $6-$20, while a text conversation can cost as little as $2-$5 per interaction.
Maximize every conversation by blending the use of bots and live agents. Enhance your conversations with rich media like GIFs and stickers.
Address customer questions before they happen with proactive order notifications. Send an order notification when the order is ready to ship and cut the number of phone calls you receive.
Make your communications simpler with our Slack integration. Get text updates when someone has mentioned you across channels, or direct message colleagues over SMS.
Make hands-free requests using only your voice. Ask Alexa questions or have Alexa read the news, perform searches or dim the lights.
Make sure customers show up to their appointments with SMS and voice reminders. Decrease no shows with interactive reminders that allow them to confirm or reschedule. Reponses can be forwarded to your phone.
Send a text message that leads a customer to a series of mobile pages. Customers can enter payment data on secure webpages, take a survey, etc.
Text Web Mobile
Need app downloads? Put a text box on your website, have people enter their number and send a trackable link to their mobile app.
Send high volume messages out to large groups. Messages send a high message per minute rates and low costs per message. View reporting on message delivery, response, timing and more.
Create a simple phone tree for voice or SMS that directs customers down different branches based on their inquiries. Query customer database to find out if they’re new or existing and personalize your communications accordingly.
Our system, using Watson, lets you answer questions and handle customers either after hours or alongside agents. Our solution, using Watson, can automate responses to standard questions and learn from agents on more in-depth inquiries.
Text Web Mobile Voice
Allow users to securely reset their passwords over voice and SMS. Use two factor authentications for a higher standard of security.
Over 35% of contact centers offer texting for customer service. Be part of the revolution and set up ITRs and IVRs for one or many contact centers. Manage incoming calls and texts from an easy-to-use browser based interface.
Design intelligent automation that leverages the power of natural language processing but offer the ability to pivot to live agent conversations. Integrate IBM Watson for increased functionality and comprehension.
Prospects who are sent text message convert at a rate that is 40% higher than those that aren’t. Automate outbound messaging and track interactions with prospect through integration with your sales automation software.
Assess service quality by spending customers an automate voice or text survey after a call finished. Use preset question and answer formats or design your own.
Our solution is integrated with the leading sales automation platform. Contact customers over voice and SMS and easily manage conversations form within your CRM.
Text Web Voice
Your helpdesk software is now integrated. Make and receive calls and texts from within the agent interface, and associate tickets and cases with new or existing conversations.
Text Web Voice
Customers want to transact with your business over SMS. Send a link to a secure payment page hosted by Stripe or Dwolla, or allow customers to pay via SMS with two factor authentication.
Let customers make business transactions over a phone call. Ask what kind of phone they have, and if it is a smartphone, text them a link to a secure payment page or allow customers to pay via SMS with two factor authentication.
Get instant updates about what’s trending in the world. Receive notifications when someone mentions you or re-tweets your posts.
Engage, manage and track internet leads all day every day. The vitual assistant determine which leads are best sales opportunities, and alerts a sales representative immediately.
We're glad that you are here. As you search the Internet for a BOT solution, you'll find hundreds of BOT applications with various methods to configure BOTs. You will have questions like: Do I need artificial intelligence? Should I choose IBM Watson, Amazon Alexa, Microsoft Cortana or Google Assistant? Do I need natural language understanding? What tasks are easily provided by BOTs? What BOT platform is best suited for my business? From our 16 years of customer service experience, we suggest that you chose the most experienced partner who can help you identify your business needs and help you build your BOT. With the right partner, selecting the right solution is easy. Without the right platform or partner, a bad decision can cost time and money. Trust a company who has years of experience in customer service and depth of resources to build a high quality BOT. Promero can assist you with this challenge and separate the hype from real BOT technology.
Try the Free 14-Day Trial. Once you work with IBM Watson Virtual Agent, you will realize the power of IBM Watson. Of course, you can build custom dialogues yourself. If you don’t have the time or resources, consider using Promero services. Promero professional staff offers all-inclusive low fixed rates to customize Watson Virtual Agent. This will ensure instant success and ROI for your business. As you research the hundreds of BOTs on the Internet, none match the cognitive power of the artificial intelligence of IBM Watson. BOTS are not created equal. IBM is the leader in artificial intelligence. Contact Promero today by selecting the ‘Free Trial’ button.
AD denotes a feature in Action Desk™. CS denotes a feature in Communication Studio™. For a Communication Studio license, choose a package at the Standard level or above.
|TEXT MESSAGING FEATURES||STARTER||STANDARD||PROFESSIONAL||ENTERPRISE|
|TEXT-ENABLED PHONE NUMBER AD, CS|
|TEXT CHAT AD|
|MMS AD, CS|
|INTERACTIVE TEXT RESPONSE (ITR) CS||Light||Full||Full||Full|
|WEB CHAT PLUG-IN AD|
|PORT YOUR OWN PHONE NUMBER AD, CS||Free||Free||Free|
|MULTIPLE NUMBERS AD, CS|
|LOCAL NUMBERS AVAILABLE AD, CS|
|TOLL-FREE NUMNUMBERS AVAILABLE AD, CS|
|SHARED SHORT CODES AVAILABLE CS|
|TEXT-ENABLED EXISTING PHONE NUMBER AD, CS|
|INTERNATIONAL PHONE NUMBERS AVAILABLE AD, CS|
|DEDICATED SHORT CODES AVAILABLE CS|
|OUT-OF-THE-BOX CRM AD, CS|
|COMPREHENSIVE CONTACT HISTORY AD, CS|
|SKILLS-BASED ROUTING CS|
|CONTACT IMPORTER CS|
|CONTACT INFORMATION CS||Standard Fields||Custom Fields||Custom Fields|
|BROWSER NOTIFICATIONS AD|
|EMAIL NOTIFICATIONS AD, CS|
|CRM INTEGRATIONS AD, CS|
|HELPDESK INTEGRATIONS AD, CS|
|ECOMMERCE INTEGRATIONS AD, CS|
|TWO-WAY DATA SYNC AD, CS||Light||Medium||Full|
|AUTOMATED TASKS CS||Light||Medium||Full|
|SALESFORCE INTEGRATION AD, CS|
|CHAT INTEGRATIONS AD, CS|
|INTEGRATIONS API AD, CS|
|REAL-TIME REPORTING AD, CS|
|HISTORICAL REPORTING AD, CS|
|CUSTOM FILTERS CS|
|CUSTOM REPORTING AD, CS|
|ECOMMERCE INTEGRATIONS AD, CS|
|CUSTOMER SUCCESS MANAGER|
|SERVICE LEVEL AGREEMENT (SLA)|
|CONCURRENT CALLS CS||20||50||Call|
|MESSAGE CAPACITY (MSG/MIN) CSS||70||100||Call|
|NUMBER OF SOLUTIONS/FLOWS/TASKS/USE CASES CS||2||3||Unlimited|
|Local numbers: $2 Toll free numbers: $4||Local SMS: $0.03 (in and out) Toll free SMS: $0.03 (in and out) Local MMS: $0.04 receive, $0.06 send||Local minutes to receive: $0.02 Local minutes to send: $0.03 Toll free minutes to receive: $0.06 Toll free minutes to send: $0.08|
|Local numbers: $5 Toll free numbers: $10||Local SMS: $0.05 (in and out) Toll free SMS: $0.05 (in and out) Local MMS: $0.12 receive, $0.20 send||Local minutes to receive: $0.08 Local minutes to send: $0.16 Toll free minutes to receive: $0.26 Toll free minutes to send: $0.16|
* All prices are based on annual contract. * OneReach reserves the right to charge Pay-as-you-go Usage for any minutes and messages over 5,000 during the trial period. Taxes and fees may be charged on top of the base usage fees.