Promero offers a number of predictive dialer solutions from Aspect, Enghouse Interactive, Five9 and Oracle. Our predictive dialer systems have helped thousands of companies around the work increase productivity, raise customer satisfaction and improve profits from collections, service and sales efforts.
Predictive dialer solutions increase contact rates as much as 300%, enhance agent productivity and lower costs – all while helping you comply with increasingly complex regulatory requirements like TCPA (Telephone Consumer Protection Act) and other regulatory bodies. In many customer care centers, inbound and outbound calls are broadly on the same topic, so Promero predictive dialing solutions provide the perfect scenario for call blending.
Blending helps companies better manage highs and lows in contact volumes and dramatically improve agent utilization. With call blending, agents have a consistent workload throughout the day.
Promero partnered with PossibleNow to provide its customers with one of the most comprehensive DNC compliance verification technologies available. PossibleNow provides a suite of technology solutions and data verification servcies designed to help companies comply with Federal consumer privacy regulations and avoid the rising tide of class action lawsuits filed in relation to the Telephone Consumer Protection Act (TCPA).
DNcall is a comprehensive Internet-based solution for managing regulatory compliance and consumer privacy preferences. DNcall lets companies or third party call centers handle high volume calling and marketing programs that ensure compliance with state and federal Do Not Call laws in both the United States and Canada. For Do Not Call compliance, DNcall provides a host of features that go well beyond simply checking phone numbers. Establish a safe harbor defense with “best practice” operations, complete audit trails, thorough record keeping, and detailed reports. With DNcall and the DNCSolution suite of compliance technology tools, you can support your entire enterprise including agents, branch offices and contact centers. Plus, you can integrate DNcall with existing business processes and technology to mitigate compliance risk and simplify management. Discover why leading companies, including many of the largest direct marketers, rely on DNcall every day. DNCSolution’s DNcall component manages Do Not Call compliance and can be used alone or integrated with other DNCSolution components. DNcall includes features that set it apart from other compliance solutions.
E-mail is a fast and efficient means of communication and a key element in many outbound marketing campaigns. However, with the enactment of the CAN-SPAM Act in 2003, companies now have another compliance issue to consider before sending any kind of commercial e-mail message. The CAN-SPAM Act requires that you offer recipients an opt-out method, and must process opt-out requests for up to 30 days after the e-mail was sent. When you receive an opt-out request, you have 10 business days to stop sending e-mail to the requestor’s address. DNemail offers a complete and flexible solution for complying with these CAN-SPAM requirements and lets you keep e-mail as an integral part of your marketing campaigns. Ensure CAN-SPAM compliance with DNemail.
Take advantage of this key exemption rule to boost your prospecting and sales efforts! The National Do Not Call Registry has removed a significant portion of the calling public from calling campaigns for the direct marketing industry. The FTC and the FCC eliminated nearly all meaningful exemptions to the National Do Not Call Registry except one – the Established Business Relationship (EBR) exemption. The federal government allows direct marketers to call consumers for up to 18 months following the last transaction, and 3 months from last inquiry. State laws regarding this exemption vary from as little as no exemption to up to 18 months. EBR Manager helps you safely call existing and recent customers and prospects by correctly using the Established Business Relationship (EBR) exemption.
The risk of individual and class action lawsuits for alleged TCPA and FDCPA violations is increasing. In 2007, there were 3,423 cases filed in Federal Court for alleged TCPA and FDCPA violations. By 2014, that number swelled to 11,507. That is due in part to the dramatic increase in the use of cell phones combined with the Telephone Consumer Protection Act’s (TCPA) lack of requirement to show actual proof of damages. The Litigator List is designed to help prevent TCPA and debt collection-related lawsuits by identifying plaintiffs and attorneys who have been involved in multiple lawsuits in the past, or who were identified as professional plaintiffs in individual or class action lawsuits. The Litigator List is comprised of public records regarding litigation filed against telemarketers, collection agencies and credit issuers. These lawsuits were brought into any US federal court in any of the 50 states as well as Washington, DC and Puerto Rico. The database excludes any bankruptcy court cases.