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We Analyze Every
Customer Interaction

Guaranteed to Improve Sales, Agent Performance and Customer Experience

Promero offers two CallMiner speech analytics services:  

                    l   Managed Service Provider. We do the work.
                    l   Hosted software subscription for DIYers. We offer full training.

For the most rapid ROI, let our MSP team report the findings. It costs less for us to manage CallMiner than for you to do it yourself. You implement changes to improve sales and customer experience.   

Integrates with leading CRM, Call Center and PBX platforms

Quick Results. Easy. Cost Effective.

We manage the daily quality control Q&A activities so you can focus on growing the business

We uncover the issues

Promero’s managed services eliminate the need to hire or train staff to administer the application.  Everyday our experienced team will analyze every interaction and identify patterns that shed light on new areas of opportunity. The deepest customer understanding facilitates improved business decisions. With our managed service, business corrections are easy to identify and adopt.

We offer suggestions

We assess issues and suggest next steps to meet the business objectives. We report our Q&A findings to organization’s senior management for review and adoption. We lower technology cost and improve operations through economics of scale. AI and ML-powered analytics correlate text-based and audio interactions and turns those insights into transformational business changes.  

You improve performance

No staff training or burdensome tasks needed. Organizations focus on improving services without the day-to-day activities of managing Eureka. Eliminate manaul QA of agent performance, new product roll outs & announcements, advisories and customer service sentiments. Connect the dots between human understanding and the tangible action required to turn it into business improvement.

We analyze every customer interaction to increase sales, ensure compliance and improve customer experience

Managed Services provide the fastest ROI

For DIY-ers, Promero offers Eureka platform and training for organizations that want to manage it themselves. However with our turnkey managed services, integrations and automation, the benefits of Eureka will provide insights that matters most and quicker than any other solution on the market with these value-added features:

Solution Packs

Pre-built use cases with proven topic-based content for instant insight and rapid time-to-value

Language Packs

Multiple language support for transcription, redaction, and speech analysis

Speaker Separation

Mono to stereo audio call recording converter to enable analytics parsed by customer and agent speakers

Accelerator

Intensive, personalized analyst training program

Playbooks

Step-by-step guides for achieving ROI

CallMiner Customer Connect

Enthusiastic CallMiner user community contributing crowdsourced support and innovation

Get more done with our integrated product suite

Platform Benefits

We analyze every voice and text-based interaction at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center.

Trusted

Rich behavioral insight based on what was expressed and how it was said so every interaction delivers source-of-truth confidence.

Actionable

Real-time and post-interaction automated scoring, frontline coaching, and organization awareness bridges the insight-to-action gap.

Secure

Automated sensitive data redaction within a PCI-certified hosted model ensures omnichannel security for every organization.

Talk with one of our experts to find out how our platform can help drive your business.