Promero offers two CallMiner speech analytics services:
l Managed Service Provider. We do the work.
l Hosted software subscription for DIYers. We offer full training.
For the most rapid ROI, let our MSP team report the findings. It costs less for us to manage CallMiner than for you to do it yourself. You implement changes to improve sales and customer experience.
Promero’s managed services eliminate the need to hire or train staff to administer the application. Everyday our experienced team will analyze every interaction and identify patterns that shed light on new areas of opportunity. The deepest customer understanding facilitates improved business decisions. With our managed service, business corrections are easy to identify and adopt.
We assess issues and suggest next steps to meet the business objectives. We report our Q&A findings to organization’s senior management for review and adoption. We lower technology cost and improve operations through economics of scale. AI and ML-powered analytics correlate text-based and audio interactions and turns those insights into transformational business changes.
No staff training or burdensome tasks needed. Organizations focus on improving services without the day-to-day activities of managing Eureka. Eliminate manaul QA of agent performance, new product roll outs & announcements, advisories and customer service sentiments. Connect the dots between human understanding and the tangible action required to turn it into business improvement.
We analyze every voice and text-based interaction at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center.
Rich behavioral insight based on what was expressed and how it was said so every interaction delivers source-of-truth confidence.
Real-time and post-interaction automated scoring, frontline coaching, and organization awareness bridges the insight-to-action gap.
Automated sensitive data redaction within a PCI-certified hosted model ensures omnichannel security for every organization.