Promero call-center-software
Verint Impact360 Workforce Management
Call Center Solution     Forecasting    Scheduling  Real-Time Adherence
Sales 888.204.0822 | 954.935.8800





Partner Network


Support Ticket






Contact Us

WebEx Demo


Aspect Unified Call Center Software

Oracle Contact Center Anywhere Software

Interactive Intelligence CIC

Vocalcom HermesNET Call Center Software

Five9 Virtal Call Center

CTI Connector for Salesforce

HIPAA Compliant Call Center Software

HIPAA Compliant Call Center Software

Oracle Predictive Dialer Software

Oracle CRM On Demand

Siebel CRM

VPI VirtualSource Virtual Call Agents

Key Performance Metrics Dashboards

PCI Compliance and Desktop Recording Software

Voice Recognition Software by Voxeo

OnDemand Mortgage Solution

Smart8 Call Routing Software

Lead Manager Hosted Software

Riverstar Process Optimization Software

Pipkins Workforce Management

Monet Workforce Management Software

TotalView® Workforce Management Software

Impact 360° Workforce Management Software by Verint

Oracle Contact OnDemand Professional Setup Services

Oracle CRM OnDemand Professional Setup Services

Online Training by Promero

Disaster Recovery OnDemand


Telemarketing & Lead Generation

Inbound Sales

Customer Service, Sales & Support

Dealer Locator and Call Routing


Technology Resources

Site Map

Telephony Hardware Suppliers

Oracle Call Center Software Intelligent Contact Center

Create Access to the Content Continuum

Transformation from a Reactive to Proactive Contact Center

The History of Predictive Dialers

Predictive Dialers - Overview

Predictive Dialer Seamless Integration with CRM

Hosted Predictive Dialer Systems

Predictive Dialer - from Wikipedia

Call Center Software

View More Articles>>

Copyright © 2001 - 2013 Promero, Inc. All Rights Reserved
Impact360° Software
Features Overview
Quality Monitoring
Compliance Recording
Speech & Data Analytics
Workforce Management
Customer Surveys
Application Analysis
ULTRA Enterprise
Add-on Options
Case Study
Knology Success Story
Navitor Success Story

RiverStar CE Suite PDF
Download PDF Documents
Impact 360 Quality Monitoring
Contact Center Speech and Data Analytics

With Impact 360 Speech and Data Analytics, you can glean intelligence from customer and agent interactions to identify trends and root causes of customer inquiries, perceptions, and issues.

Your contact center is rich with data about what customers want and need — and how well your company delivers it to them. With Impact 360 Speech and Data Analytics, you can gain valuable insight from customer interactions, as well as from the agent activities that take place in your center each day.

Impact 360 Speech Analytics
While it is not feasible to play and evaluate thousands of recordings, advanced speech analytics can assess these recordings for information that helps you improve customer satisfaction, generate revenue, and reduce process inefficiencies and unprofitable call volume.

Part of the Impact 360 Workforce Optimization solution, Impact 360 Speech Analytics incorporates the functionality of ULTRA IntelliFind to analyze call content, providing you with timely customer and market insights. By combining Verint’s patented indexing and categorization technologies with advanced emotion detection and a Smart Category Wizard, Impact 360 Speech Analytics automatically categorizes your audio interactions according to your company’s specific challenges and objectives. Then, the solution automatically identifies the top reasons for calls within each category. Intuitive displays and reports designed expressly for business users can help you understand what’s going on in your center — and take action.

Impact 360 Data Analytics
The way that workers in contact centers and other departments use their desktop applications can impact performance, productivity, costs, and the quality of service your organization delivers. Impact 360 Data Analytics incorporates the functionality of ULTRA IntelliScreen to track application usage, data entry, and screen content. Then, the solution issues alerts or actions based on the resulting intelligence. It also links enterprise transaction information to customer interactions, so that calls can be segmented for review, analysis, and reporting based on important business considerations, such as calls with high transaction values, VIP customers, and account cancellations. This information can provide insight into operational performance and business process issues and be used to improve performance across the enterprise.

Going a step further, Impact 360 Data Analytics analyzes customer interaction data to determine the root causes of contact center performance and the actions that can most significantly enhance them. The solution shows the circumstances and behaviors that contribute to specific performance metrics and suggests how changing them might affect these outcomes. So you not only can determine the root causes of contact center performance issues — you can implement the actions that can most significantly enhance them.



Call Center Software
Predictive Dialer
CRM Software
Workforce Management
Quality Management
Virtual Agent Solutions

Aspect Unified Call Center

Promero call-center-software

Privacy and Security Rules

Promero call-center-software

Call Center Software Demo

Promero call-center-software

Predictive Dialer

Promero call-center-software
     $59 Plan      
  • Free Trial - Call for Details
  • Rate per Seat Per Month
  • Plus Long Distance
  • Competitive Rates
  • Virtual Call Center Agent Demo

    Promero call-center-software

    Global Clients

    Promero call-center-software

    View More>>