Promero call-center-software
Verint Impact360 Workforce Management
Call Center Solution     Forecasting    Scheduling  Real-Time Adherence
Sales 888.204.0822 | 954.935.8800





Partner Network


Support Ticket






Contact Us

WebEx Demo


Aspect Unified Call Center Software

Oracle Contact Center Anywhere Software

Interactive Intelligence CIC

Vocalcom HermesNET Call Center Software

Five9 Virtal Call Center

CTI Connector for Salesforce

HIPAA Compliant Call Center Software

HIPAA Compliant Call Center Software

Oracle Predictive Dialer Software

Oracle CRM On Demand

Siebel CRM

VPI VirtualSource Virtual Call Agents

Key Performance Metrics Dashboards

PCI Compliance and Desktop Recording Software

Voice Recognition Software by Voxeo

OnDemand Mortgage Solution

Smart8 Call Routing Software

Lead Manager Hosted Software

Riverstar Process Optimization Software

Pipkins Workforce Management

Monet Workforce Management Software

TotalView® Workforce Management Software

Impact 360° Workforce Management Software by Verint

Oracle Contact OnDemand Professional Setup Services

Oracle CRM OnDemand Professional Setup Services

Online Training by Promero

Disaster Recovery OnDemand


Telemarketing & Lead Generation

Inbound Sales

Customer Service, Sales & Support

Dealer Locator and Call Routing


Technology Resources

Site Map

Telephony Hardware Suppliers

Oracle Call Center Software Intelligent Contact Center

Create Access to the Content Continuum

Transformation from a Reactive to Proactive Contact Center

The History of Predictive Dialers

Predictive Dialers - Overview

Predictive Dialer Seamless Integration with CRM

Hosted Predictive Dialer Systems

Predictive Dialer - from Wikipedia

Call Center Software

View More Articles>>

Copyright © 2001 - 2013 Promero, Inc. All Rights Reserved
Impact360° Software
Features Overview
Quality Monitoring
Compliance Recording
Speech & Data Analytics
Workforce Management
Customer Surveys
Application Analysis
ULTRA Enterprise
Add-on Options
Case Study
Knology Success Story
Navitor Success Story

RiverStar CE Suite PDF
Download PDF Documents
Impact 360 Quality Monitoring
Full-time and Compliance Recording

Impact 360 Recording helps organizations meet compliance and liability management challenges.

Verint Witness Actionable Solutions offers two solutions for full-time recording: Impact 360 Recording and Audiolog.

Impact 360 Recording for Large, Multi-Site, Virtual, and Outsourced Contact Centers
Impact 360 Recording provides full-time recording and compliance/liability management to help contact centers increase operational effectiveness, reduce liability, and improve the customer experience. Flexible and easy to use, Impact 360 Recording enables organizations to capture, index, and retrieve customer interactions in traditional TDM, IP, and mixed telephony environments.

Functionality includes:

  • Audio and Screen Recording—Captures, stores, analyzes, and manages your contact center interactions to help you comply with industry regulations and reduce liability and loss. With Impact 360 Recording, you can efficiently record and play back contact center calls in their entirety, including audio and agent screens. You can also make recordings available to the appropriate people in your contact center and throughout your enterprise.
  • Selective Retention and Archiving—Retains your recordings in accordance with your corporate and legal mandates, helping to ensure that recordings are available when you need them.
  • Reports and Analytics—Enables access to other Impact 360 solutions and information, such as trends uncovered by Impact 360’s advanced speech, performance, and screen analytics.
  • PCI and Recording Encryption (optional)—Uses AES 256-compliant encryption to protect data when it’s recorded, in transit, and archived. This optional functionality includes a separate key management system, enabling you to move, archive, and store customer data while protecting it from unauthorized access
  • Flexible, Reliable, and Industry Standard with a Service Oriented Architecture (SOA)
  • Impact 360 Recording is built on a non-proprietary, industry-standard platform and a service-oriented architecture (SOA), helping to reduce the cost of ownership for practically any organization, from single-site contact centers to multi-site, global enterprises and hosted service bureaus.
  • Audiolog Recording for Midmarket Contact Centers
    Audiolog is a powerful call recording, evaluation, and archiving solution designed to facilitate compliance, reduce risk, increase process efficiencies, and enhance customer service midmarket contact centers and public safety organizations. With thousands of successful implementations, Audiolog includes a range of features that help contact centers optimize quality of service and improve operational effectiveness, including:

  • Highly reliable full-time, scheduled, criteria-driven, and on-demand recording—Captures interactions and data from PBX, ACD, predictive dialer, and CTI systems.
  • Rapid access to customer recordings via Web browser—Enables you to search for calls by date, time, duration, channel, agent, caller ID, DNIS, call index number, CTI private data, campaign, and more.
  • Remote live monitoring and playback—Helps supervisors and managers keep track of contact center activity from their desktop PCs.
  • Flexible storage capabilities—Retains recordings for as long as needed using NAS, RAID, SAN, EMC Centera, Audiolog Centralized Archiving, or Audiolog Virtual Media, which enables recordings and related information to be stored using almost any third-party media.
  • Audiolog Interaction Quality—Provides customizable evaluation forms, powerful interactive assessment tools, and synchronized audio and screens help increase supervisor productivity and enhance agent performance.
  • Contact Center PCI and Recording Encryption

    To help users achieve compliance with Payment Card Industry (PCI) data security standards, Impact 360 Recording provides a rich set of security enhancements to protect recorded data.

    Impact 360 Recording provides security options to help users achieve compliance with Payment Card Industry (PCI) data security standards (DSS). A rich set of security enhancements protects the recorded data that may contain customers’ payment card information and authentication parameters used by applications within the recording system.

    AES 256-compliant encryption protects data when it is recorded, in transit, and archived. Flexible security features allow users to configure and operate the solution based on the policies specified by the standards. This optional functionality includes a separate key management system, enabling users to move, archive, and store customer data while protecting it from unauthorized access.



    Call Center Software
    Predictive Dialer
    CRM Software
    Workforce Management
    Quality Management
    Virtual Agent Solutions

    Aspect Unified Call Center

    Promero call-center-software

    Privacy and Security Rules

    Promero call-center-software

    Call Center Software Demo

    Promero call-center-software

    Predictive Dialer

    Promero call-center-software
         $59 Plan      
  • Free Trial - Call for Details
  • Rate per Seat Per Month
  • Plus Long Distance
  • Competitive Rates
  • Virtual Call Center Agent Demo

    Promero call-center-software

    Global Clients

    Promero call-center-software

    View More>>