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Products



Promero Call Center


Promero Call Center is an all-in-one, virtual contact center suite hosted in the Verizon cloud network. The underlying technology is Enghouse Interactive Contact Center Service Provider software application. Promero Call Center is configured to accept many 3rd party integrations with CRM, Workforce Management and Speech Analytics in the cloud.


Aspect


Aspect Unified IP is a complete, software-based, unified platform for next-generation customer contact that delivers reliable performance in a highly available and scalable architecture. The solution simplifies and flexibly manages interactions, producing operational efficiencies and cost savings. At the same time, it minimizes customer effort, providing a differentiated multichannel, multi-choice customer experience across voice, email, web chat, IM and SMS.


Aspect Zipwire


Aspect Zipwire is cloud call center that allows businesses to leverage flexibility, cost savings and comprehensive omni-channel experience.


Oracle Contact Center Anywhere


Oracle Contact Center Anywhere is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers. This includes queuing and routing of traditional phone calls in addition to email, chat, fax and web callback requests. It also provides blended predictive and preview dialing, IVR and call recording for a completely unified inbound and outbound solution.


Five9


The Five9 Blended Contact Center gives you a unique mix of inbound and outbound capabilities that work together seamlessly to create Active Blending. Respond proactively to your customers and create a truly differentiated customer experience, while maximizing your agents’ productive time.


Oracle Predictive Dialer


Contact Center Anywhere provides a complete outbound solution for predictive and preview dialing plus IVR dialing. Users have access to state-of-the-art predictive dialing technology combined with powerful campaign management tools. This allows contact center managers to maximize the efficiency of their operations by taking advantage of both inbound and outbound calling capabilities.


Enghouse Interactive CCSP


Enghouse Interactive Contact Center Service Provider empowers enterprises and service providers to deliver cloud contact center solutions that are free from boundaries imposed by traditional premise and other cloud call center software products.


Oracle CRM OnDemand


Brought to you by the No.1 company in CRM, Oracle's CRM On Demand gives you the power to break down departmental silos and gain a 360-degree view of your customers. Oracle CRM On Demand is a comprehensive, strategic CRM solution that goes far beyond any other software as a service offering to help you bring clarity to your sales processes; build loyal, long-term.


Oracle Contact Center Anywhere CTI for Salesforce


Professional, Enterprise or Unlimited Salesforce users can now add enhanced call center and telephone features to their instance with Promero’s CTI connector for Oracle Contact Center Anywhere. Features include IVR, ACD, Call Recording, Predictive Dialing, Inbound/Outbound blended agents and extensive call details reports.


Siebel CRM


Oracle's Siebel Customer Relationship Management (CRM) enables organizations to transform the customer experience. With solutions tailored to more than 20 industries, Siebel delivers comprehensive CRM capabilities, tailored industry solutions and role-based customer intelligence. Siebel CRM 8.0 enables authorized users to create their own work sequences.


Voice Recognition – Voxeo


Voxeo helps enterprises improve service and lower costs by automating and connecting their most common phone calls with our Interactive Voice Response (IVR) or Voice over IP (VoIP) solutions.


CallMiner Eureka


CallMiner Eureka is a market leading cloud-based speech analytics solutions for improving agent performance across contact channels.


Oracle Service Cloud


Promero and Oracle Service Cloud combine to provide a powerful CTI integration between Promero Call Center and Oracle Service Cloud CRM.


Pipkins Vantage Point Workforce Management


Pipkins Vantage Point is a premier enterprise workforce management tool offering comprehensive scheduling, forecasting and planning functionality for complete enterprise wide, front office, back office, multi-site call center workforce management.


Aspect WFO


Aspect Workforce Optimization increase productivity to millions of agents worldwide while enhancing their work lives every day.


Monet Workforce Management


Today, successful contact center managers understand the value of workforce planning and management - the scheduling efficiency gained here translates directly into cost savings. Monet Workforce Management software provides vital analysis to enable call center managers the ability to effectively manage their human resources and service level commitments.


Totalview Workforce Management


IEX TotalView Workforce Management (WFM) software provides a centralized platform for optimizing the performance of your contact center. It helps your center forecast and plan more accurately and schedule more effectively.


Impact 360 Workforce Management


Impact 360 is a powerful, analytics-driven workforce optimization solution combines software and services to help your business improve everything — from customer interactions in your contact center to underlying back-office business processes that impact the customer experience.


RiverStar Business Process


By following Customer Experience Management (CEM) principles, the CE Suite creates the end-to-end customer service processes that result in intelligent, repeatable, and consistent customer interactions. The RiverStar Customer Experience (CE) Suite is a Software-as-a-Service (Saas) used by contact center.


Oracle Contact On Demand Setup


This service offer by Promero provides a comprehensive implementation and training plan, as well as a firm price quote based upon the rapid setup for 25-300 with clearly defined business requirements.


Oracle CRM On Demand Setup


This service offer by Promero provides a comprehensive implementation and training plan, as well as a firm price quote based upon the rapid setup for 25-300 with clearly defined business requirements.


Online Training


Promero provides a complete online and one-on-one training for Oracle Contact Center Anywhere software.


Disaster Recovery On Demand


he mission of Promero's Disaster Recovery OnDemand service is to recover telecommunication in an area affected by a disaster.