Five9 Inbound Contact Center
Customer Service Is Your Constant Value Proposition
Distinguish your brand in the crowded marketplace and seize the recurring opportunity to deliver exceptional customer service, using the sophisticated routing capabilities of the Five9 Inbound Contact Center to help give you the competitive edge.
The inbound contact center is your customers’ front door to your enterprise. You need technology architected to support scalability and stay in lock-step with your business. Even with traffic spikes and volume fluctuations, the Five9 Inbound Contact Center is your "instant-on" resource, allowing you to add new agents and capacity in hours.
Exceed Your Customers’ Expectations
Customers want great service—period. They want an immediate response and agents who are well informed. Deliver on these expectations with Five9 tools that automatically manage interactions from start to finish and enable quick first contact resolution.
Five9 Inbound Contact Center is built to support the changing needs of your business, regardless of:
Designed for Business Users
- Where your agents are located
- How fast your business grows
- How many contact centers you have
- What changes you need to make in an instant or down the road
- You won’t outgrow the Five9 solution or ever have to install software updates again.
Simplicity. That's what makes Five9 different. We’ve designed the solution for the business user who needs rich functionality for their enterprise. It’s easy to implement, use, and change—even non-techies can configure skill groups, assign users, modify routing strategies, and re-configure call flows in an instant to stay ahead of the business.