Oracle Contact Center Software, Call Center Software, Siebel CRM, CRM On Demand, Promero

Improving Contact Center Performance

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Software

	Contact Center Anywhere by Oracle
Call center software features: predictive and preview dialer, ACD, IVR, VOIP, SIP, home based agents, recording, whisper coach and monitoring.
	Siebel CRM by Oracle
Oracle's Siebel Customer Relationship Management (CRM) enables organizations to transform the customer experience.
	TotalView^® Workforce Management by IEX
Workforce, performance, strategic planning, agent development, quality monitoring and analytics.
	Impact 360° Workforce by Verint
Workforce management, optimization, recording, quality monitoring, and analytics
	Business Intelligence by Cognos
Reporting, analysis, score carding and dashboards lets you see data, understand trends, and spot anomalies.
	Voice Recognition by Voxeo
Voice enabled solutions for the enterprise, call center IVR, government, banks, financials, utilities, healthcare, insurance, retail, and hospitality.
	Customer Relationship Management
ProStar CRM is suited for small businesses. Hosted CRM .NET software. Sales & customer support management, pipeline, forecast, Click-to-Talk.
	Call Center OnDemand
Fully integrated suite CRM software, call center software, lead management, sales analytics, sales force automation and customer support.
	OnDemand Mortgage
Software includes predictive dialer, call center software, lead manager and CRM. OnDemand Mortgage is the complete turnkey software solutions.
	Smart8 Call Routing
Intelligent hosted call routing software that routes inbound 800 calls automatically to a distributed network of agents, franchises, or call centers.
	Lead Manager
ProStar Lead Manager software provides sales lead tracking, resource tracking and lead distribution to the correct agent in real time.
	Chat
Hosted Web Based Chat Software.

Services

	Managed Services – 1Vault Networks
Promero provides managed client software and disaster recovery services at 1Vault Network, a global provider of IT infrastructure services.
	Online Training
Does your staff need additional training? Promero offers customized training for products, sales, new agents, employee screening and much more.
	Disaster Recovery OnDemand
Recover telecommunication in an area affected by a disaster
	ProStar Network Affiliate
Network of independent call center operators

Partner Showcase Brochure

Promero’s partners are recognized leaders in the global market place of contact center software, customer relationship management, work force management, business intelligence and voice recognition software.


			Contact Center Anywhere Siebel CRM

			TotalView^® WFM

			Workforce Management

			Business Intelligence

			Voice Recognition

			Data Center

Promero provides innovative technology, strength, stability, comprehensive consultation, support and
implementation.

Via WebEx, you are invited to view a ‘best in class’ integrated suite of contact center solutions in Promero’s state of art hosting facility

Please contact us at 888.204.0822

Promero News

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Latest News as @ Friday, November 21, 2008

News Release

»	November 20, 2008 - Oracle Delivers Mid-Size CRM Solution »

»	October 14, 2008 - Oracle Achieves Milestone with Availability of 200 Oracle Accelerate Partner Solutions [Promero] »

»	October 1, 2008 - Promero expands its Oracle Accelerate Solution to Mexico, Caribbean and Latin America »

»	September 25, 2008 - Promero adds Oracle CRM OnDemand Service Offering »

»	September 18, 2008 - Promero enhances Contact Center Anywhere OnDemand Services with Version 8 »

»	July 25, 2008 - Promero joins the Association of Shareware Professionals »

»	July 16, 2008 - Siebel CRM - Transformational CRM »

»	July 10, 2008 - Oracle Siebel CRM Software »

»	July 8, 2008 - Promero announces ProStar Managed Services for Oracle Contact Center Anywhere »

»	July 1, 2008 - Top Ten Tips for Customer Experience Management »

»	June 30, 2008 - Oracle Approves Promero as an Oracle Accelerate Solution Provider »

»	June 1, 2008 - Promero announces Hosted Hybrid model for Oracle�s Contact Center Anywhere software used by Medium-to-Large Call Centers »

»	May 1, 2008 - Reciprocal Links Exchange with Promero »

»	March 20, 2008 - Promero signs Professional Services Training Agreement with Oracle do Brasil »

»	March 6, 2008 - Promero signs Channel Partnership agreement with VOXEO, an industry leader in voice recognition software »

»	February 27, 2008 - Promero Adds Vice President of Sales Cameron Holden »

About Promero

Promero is an application software service provider and software reseller specializing in the contact center, call center industry. Founded in 2001, Promero is a Certified Partner in the Oracle Partner Network.

Contact Center Anywhere virtual call center software by Oracle

Promero services customers through its state of the art hosting facilities. Promero product offering includes Contact Center Anywhere virtual call center software by Oracle, ProStarCRM, on demand customer relationship management software, ProStar Lead Manager, lead management software, Chat software and Smart8 Call Routing software.

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