Oracle Contact Center Anywhere is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers. This includes queuing and routing of traditional phone calls in addition to email, chat, fax and web callback requests. It also provides blended Predictive Dialer and preview dialing, IVR and call recording.
Contact Center Anywhere provides a complete outbound solution for predictive and preview dialing plus IVR dialing. Users have access to state-of-the-art predictive dialing technology combined with powerful campaign management tools. This allows contact center managers to maximize the efficiency of their operations by taking advantage of both inbound and outbound.
Add Promero's ProStar CRM with Contact Center Anywhere and you've got the complete solution, Call Center OnDemand. The platform provides the ability to take calls, make calls, track leads from the Internet. This is the total 'cradle to grave' platform that is easy to use and extremely affordable.
Oracle Accelerate brings complete, easy-to-own, industry-focused applications to small and medium businesses. Click Here to learn of Promero's Oracle Accelerate Solution for Contact Center Anywhere and Siebel CRM. Promero's solution includes rapid deployment, detailed project plan identifying precise action items and timeline, review of customer.
Promero's Service Level Agreement support services are one of the highest standards in the industry. Promero provides Severity Level prioritization, 7X24 telephone support, 15 Minute response, 1 Hour Work-Around and 4 Hour Remedy for priority level one performance issues. Promero support team is committed to excellence.