Predictive Dialer Call Center Solution

Contact Center Anywhere provides a complete outbound solution for predictive and preview dialing plus IVR dialing. Users have access to state-of-the-art predictive dialing technology combined with powerful campaign management tools. This allows contact center managers to maximize the efficiency of their operations by taking advantage of both inbound and outbound calling capabilities.

Contact Center Anywhere provides pacing technology, based on modern call simulation, yields high agent productivity with fewer abandoned calls. This allows compliance with the Federal Trade Commission's regulations that strictly limit abandoned calls, without sacrificing agent productivity. It also provides built in integration possible between dialer, ACD, IVR and CTI. With Contact Center Anywhere user-friendly Campaign Manager, contact center managers can set-up, monitor and adjust outbound campaigns with ease, all in a single, unified platform. Despite its predictive dialing excellence, organizations that prefer the more conservative preview dialing methods, or who undertake IVR dialing with optional access to live agents, will find that Contact Center Anywhere's predictive dialer Supervision Manager supports all of these methods.

Predictive Dialer Details