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CALL CENTER SOFTWARE NEWS (Archive)

February 07, 2019

Why Security Breaches Just Keep Getting Bigger and More Expensive…

January 31, 2019

Chinese Malicious Cyber Activity

December 11, 2018

Featured Webinar: Managing Your Network and Voice Environment with Confidence…

November 21, 2018

Oracle: How Artificial Intelligence, ChatBots, Digital Assistants empower ERP Systems

September 26, 2018

CallMiner has most advanced enterprise-ready speech analytics functionality | Q2…

September 06, 2018

Why Your Next Project Manager May Be a Bot.

August 30, 2018

Sitel wins Implementation Award using CallMiner Eureka and MyEureka

August 03, 2018

Oracle Recognized as a Leader in 2018 Gartner Magic Quadrant…

June 25, 2018

CallMiner Named a Leader in AI-Fueled Speech Analytics

June 07, 2018

Gartner names Enghouse Interactive a Challenger in its 2018 Magic…

May 22, 2018

Digital concierge for Polo Lovers now working on Oracle Cloud…

May 21, 2018

Aspect Software Announces New Omni-Channel Chatbot Developer Features, PCI II…

May 16, 2018

CallMiner Eureka Named Best Speech Analytics Solution and a Top…

April 24, 2018

Promero Launches Oracle Intelligent ChatBOT Cloud Services & Consulting

April 10, 2018

New York MTA partners with Oracle Launch Employee-Focused ChatBot

March 16, 2018

Gartner predicts that 85% of customer interactions will be managed…

February 20, 2018

Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform

February 14, 2018

Oracle Turns On Self-Service AI and Machine Learning to the…

February 09, 2018

BOTs and AI represent existential threat to contact centers that…

February 01, 2018

‘The Power Down Under’ of Oracle Intelligent ChatBot Platform –…

January 31, 2018

Promero launches free Oracle BOT Assistance Program for customers to…

January 15, 2018

HuffPost-UK tested LIDL’s new WineBOT (Powered by Aspect Software CXP)…

September 27, 2017

Promero announces Free BOT Proof of Concept Workshops

October 27, 2016

Promero’s new partnership with PossibleNOW will help clients mitigate Consumer…

September 07, 2016

Promero Announces Phone CTI Integrations with Industry Leading Call Center…

June 15, 2016

Promero announces Cloud Call Center Software v7.2 Launch

May 10, 2016

Promero Call Center powered by Enghouse Interactive announces CTI integrations…

May 05, 2016

Promero, Inc. announces new partnership with Tenfold, leading CTI enabler

April 21, 2016

Promero announces Referral Agent Channel Program for software resellers focused…

March 31, 2016

Promero Adds Cloud Contact Center Five9 for 2016 Product Roster

February 02, 2016

Promero approved as Oracle Infrastructure and Platform Service Reseller

December 10, 2015

Promero Cloud Call Center CTI Connector for Oracle Service Cloud…

December 07, 2015

Enghouse Interactive Partner: Promero Taps Enghouse Interactive Contact Center: Service…

June 24, 2015

ZohoCRM Partner: ZohoCRM approves hosted solution with Oracle Contact Center…

June 01, 2015

Aspect Partner: Promero, the Call Center Software Expert 2015-2018

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