Pompano Beach, Fla – September 27, 2017 – Promero, a leading provider of hosted call center software and customer service solutions, today announced that it will provide complimentary consultation, customized design workshop and complimentary proof of concept of BOT development ready for production deployment at no charge to customers.
Today, companies are quickly leveraging chatbots as a way to manage basic and moderately complex communication tasks that used to belong exclusively to the realm of human capabilities. Communication channels supported by BOTs include email, chat, SMS, and voice. Chatbots are savvy. Their technology IQ ranges from simple to advanced – they fall in a spectrum of AI (artificial intelligence) and natural language understanding. Examples of chatbots’ use cases typically are appointment setting, payments by text, order notifications, ‘where’s my order?’, ‘help me with my return’, ‘is the product in stock?’, product discovery, password resets, service announcements, marketing messages, promotional offers, post-call surveys, social media monitoring, FAQs and more. Promero consultants will help you quickly leverage chatbots as a way to manage basic and moderately complex communication tasks that used to belong exclusively to the realm of human capabilities.
“Promero prides itself on being a one stop shop for everything customer service. Recently, self-service IVRs, artificial intelligence, ChatBOTs, WebBots, social media BOTs have become more integrated into the customer experience. Customers want to engage with intelligent BOTs. Therefore Promero has set out to provide one of the industry’s first and most efficient platforms that will enable businesses the ability to sample the power of AI and BOTs, ‘stated Gregg Troyanowski, President of Promero. “Promero team will customize a BOT to the customers’ needs at no charge. If and when the customer approves the BOT and wants to deploy in a production environment, the next step will require hosting with one of the industry leaders including AWS, IBM Cloud or Aspect CXP Cloud.’
Founded in 2001, Promero is a leading business consultant and software provider of contact center solutions. Together with its partners, Promero provides innovative hosted technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle® Gold Partner, Oracle® Marketplace Solutions Partner, Aspect Software Partner, IBM Watson Virtual Agent, Five9® Partner, Enghouse Interactive Cloud Service Partner, CallMiner Cloud Service Partner, Salesforce AppExchange Partner and Pipkins Vantage Point Partner. Visit Promero’s website at https://promero.com/sms-webchat-voice-email-bots. Telephone: (954) 935-8800. Toll free: (888) 204-0822.