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May 10, 2017

Contact Center & Service

Siebel Contact Center and Service

Oracle’s Siebel Contact Center and Service product family helps businesses deliver quicker, better, and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.

Oracle’s Siebel Contact Center transforms a business’s call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.


      E-mail Response – automatically respond to customer e-mail
      Computer Telephony Integration – provide caller information to agents automatically
      Customer Dashboard – present a comprehensive view of critical information about a customer
      Contact Management – provide agents with a complete history of all interactions with a customer
      Household Management – view the complete profile of economically affiliated individuals
      Contextual Search – retrieve information from anywhere in the application
      Workflow Management – route and track tasks throughout their lifecycles

Increase Sales Velocity and Alignment

Sales environments are increasingly complex and demanding. Customers shift priorities and market dynamics change rapidly. Your sales professionals are expected to know more, and do more. Siebel Sales delivers market-leading tools to help your sales force meet your selling challenges-improve pipeline visibility, increase sales effectiveness, and raise bottom line results.


      Interactive Dashboard – analyze service metrics from a single consolidated dashboard
      Self-Service Access – deliver personally tailored reports to every team member
      Data Warehousing – take advantage of an out-of-the-box warehousing solution
      Intelligent Reporting – save time and gain insight with prebuilt and ad hoc reports