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Exception Planning

Scheduling agent exceptions such as time off and one-time or recurring training meetings is a simple process with Monet’s fully integrated exception planner. Monet’s easy-to-use, color-coded availability calendar displays a real-time summary of time off, making it easy for managers to see whether to grant an agent’s time off request. Complete schedule integration ensures the center will be appropriately staffed if the time off is approved and that you will continually meet service levels.