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Agent & Supervisor Collaboration

Monet AnyWhere™ connects agents and supervisors through a Web-based interface, allowing them to instantly communicate to streamline scheduling. Monet AnyWhere makes scheduling, tracking, and exception planning easy, and lets agents view, bid, and request schedule changes. Supervisors can create and view reports to see how the changes will affect staffing and forecasting, and then approve or deny agent schedule requests online. Monet Anywhere empowers agents to take control of their work and time off, and minimizes the time supervisors spend on managing schedules to let them focus on more critical tasks such as training and performance monitoring.