CallMiner’s Eureka essentials for all aspects of customer service, sales and post call analysis has pre-configured solutions for scoring calls for common customer service, sales performance and outbound collections. Eureka has standard solutions that identify risk level associated with compliance based on content of the conversation for postsecondary education and tailored contact analytics for energy and utility provider seeking to reduce operational expenses.
CallMiner has standard solutions that monitor every call for Mini Miranda language, Right Party Contact Language, non-compliance with Consumer Financial Protection Bureau, Fair Debt Collections Practices Act and Consumer Credit Act violations, abusive language from either party and other risky language.
CallMiner Redactor uses speech analytics technology to automatically remove PCI sensitive authentication and cardholder data from your incoming call recordings or call recording archives. When PCI sensitive information such as account numbers or security codes is spoken, the audio is muted taking your contact center call recordings out of PCI scope.
Redactor certifies redaction from call recording archives and does not depend on a change in payment processing, human intervention or integration with CRM systems.