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One secure solution for all your remote support needs

Support More

More devices, more platforms, more people, more locations. Provide instant, reliable remote support to end-users and customers on or off your network. Get more done because you’re focused on fixing issues, not fixing the connection.

Provide Superior Service

Improve service levels and customer satisfaction with seamless, high-quality remote support for every end-user. Provide scalable, enterprise-grade support that keeps your business running, whether you’re fixing a Linux server across the ocean or an iPhone across town.

Secure Your Business

Support teams need administrative access to desktops and critical systems to do their job. The security of their remote access tools is crucial in protecting your network from threats and meeting compliance regulations.

Highlighted Features

Remote Access & Control

Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control – anytime, from anywhere

Efficiency & Scale

Manage unattended access to thousands of systems and grow your businesses securely with automation

Customization & Branding

Maintain corporate branding standards and create trust by customizing your support experience, including chat.

Team & Permissions Administration

Granularly manage team users, roles, and session permission settings to enforce a least privileged security posture

Audit & Compliance

Log all session activity for a complete audit trail, with real time reporting and capture a detailed video log of all session activity

Integrations

Integrate with CRM, ITSM, SIEM, and password tools or use BeyondTrust’s open API and to create custom integrations

Built-in Password Security

Mitigate the threats in your service desk related to stolen passwords by protecting privileged credentials.

Monitor IT Help Desk Performance in Real Time

The Real Time Dashboard for Remote Support is the easiest way to get a live view of your help desk. See which support reps or teams are overloaded and which ones have extra capacity. Quickly access top level key performance indicators (KPIs) including session count, waiting sessions, longest wait time, and a count of logged in/available reps.

Keep your finger on the pulse of your service desk. Add the Real Time Dashboard to your BeyondTrust Remote Support installation today.

Product Brochures
Bomgar Real Time Dashboard

Assist Any Remote Desktop, Server, or Mobile Device

Support all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.

BeyondTrust Remote Support works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or device, on or off the network – no VPN required.

More Deployment Options

When it comes to deployment options, Bomgar fits your business needs. Our physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. The unique segmentation capabilities of our cloud deployment gives you cloud without compromise.

Recommended Resources

Case Studies

UNC Health Care

Whitepapers

The Business Case for Bomgar: 5 Reasons for Remote Support

Whitepapers

The True Cost of Free Remote Support Software