Workforce Engagement Management
Drive engagement throughout the employee lifecycle and turn every agent into a top performer with a seamlessly integrated WEM suite.
Empowering Agents to Deliver an Exceptional CX
Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle.
A Seamlessly Integrated WEM Experience
Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners.
Explore the Next Generation of WEM Solutions
Workforce Management
Leverage artificial intelligence to accurately forecast customer demand and automate scheduling for greater operational efficiency.
Quality Management
Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience.
Agent Assist
Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent.
Speech Analytics
Leverage AI and machine learning to extract actionable insights from every customer interaction, so you never miss an opportunity to improve the customer experience.
Mobile Agent
Enable agents to work remotely, after hours, or part-time, using any mobile device, so you can maintain business continuity in any scenario.
Call Recording
Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive waveform playback, and time-stamped annotations.
Leverage the Power of Artificial Intelligence
From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions.
The Impact of Employee Engagement
19%
Increase in productivity
25%
Decrease in attrition
11%
Increase in customer satisfaction
Source: Gartner
Intuitive Solutions for Better Results
WEM solutions don’t need to be difficult to implement and use. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most.
Provide a Better Experience for Your Agents
Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent.
