Put the Power of AI to Immediate Use
Talkdesk iQ runs seamlessly in the background, revealing insights and presenting recommendations to help you effortlessly take care of business.
Infused Throughout Our Enterprise Contact Center Platform
We’ve embedded artificial intelligence in every part of our products to deliver visible results that improve customer and agent engagements, contact center operations and decision making.
Mines Billions of Interactions
By cultivating data from billions of interactions, Talkdesk iQ leads to actionable discoveries and customer insights which drive predictive recommendations and optimize agent and contact center efficiency.
Optimizes and Enhances the Customer Experience
Intelligent tools and applications, powered by Talkdesk iQ, help you proactively manage your contact center operations.
Talkdesk iQ Powers
Talkdesk Live
An API-based, flexible, live dashboard platform that enables contact center leaders to focus on what matters most.
Reporting & Analytics
Tap into data from any point of the customer journey and make better business decisions with real-time dashboards and comprehensive benchmarking.
Omnichannel
Simplify communication across a wide range of integrated channels with unified reporting and an intuitive interface.
Mobile
Empowering contact center agents to engage with customers anytime, anywhere, and from any device.
Self-Service
Design effective and efficient tools for customers to help themselves without any APIs or coding required.
Studio
Easily design visual call flows that align with your business needs.
