Enterprise Collaboration
Extend customer service beyond the contact center to improve customer experiences.
Build a Better Customer Experience Together
Building a better customer experience is the responsibility of every employee in your organization. Leverage your existing investments and seamlessly connect agents with the enterprise by integrating all your communications solutions, making it easy to orchestrate talents and expertise across your company to achieve critical customer outcomes and a customer-centric approach.
Integrated Solution
Bring your tools and your people together in order to deliver better customer experiences. Talkdesk flexibly integrates your contact center, phone system and collaboration tools for seamless communication between departments, teams and employees.
Meet Our Enterprise Collaboration Options
Phone
Connect your phone system and carrier to Talkdesk for seamless calls, transfers, conferencing and routing between the contact center and the enterprise.
Messaging
Integrate Talkdesk with your collaboration solutions to connect agents with subject matter experts and trigger operational alerts to relevant workstreams.
Real-Time Response
Connect and collaborate on-the-spot with team members, both inside and outside the contact center, to boost agent productivity, accelerate complex problem solving and give customers answers right away.
“Companies that empower their agents with unified communications (UC) experience a 68% greater annual increase in customer profit margins and improve customer retention by 87% more than others.”
– ABERDEEN
Rich Customer Insights
Easily share customer insights from the contact center with relevant workstreams, teams or individuals across your organization driving product, service and go-to-market strategy improvements with real-time relevant data.
