USE CASE
Sales and Service
INDUSTRY
Marketing and Advertising
INTEGRATION
API
KEY METRIC
50% ↓ Average Wait Time, 92% SLA
Using a Personalized Approach to Help Small Businesses Thrive
Boostability was founded in 2009 to make SEO services available to everyone in the small business marketplace. Their mission is to build the online presence of small businesses throughout the world by providing effective, affordable online marketing solutions. Boostability has grown to more than 400 employees in Utah, Amsterdam and Berlin, and has been recognized as one of Inc. Magazine’s Fastest-Growing Companies four years in a row.
“The Talkdesk solution offers powerful tools that give me confidence that we are making informed decisions in managing our team, and servicing our customers more consistently with the quality they deserve.”
– Trish Stines, Vice President of Client Services
Frustrated by poor support and service interruptions, Boostability sought a contact center solution that would enable faster response times and better customer service. They also wanted consistent and reliable data to know when and how to increase and shift agent staffing so that it could deliver a better customer experience.
Boostability selected Talkdesk because the Talkdesk team took the time to understand their pain points and offered a solution that matched their needs. With Talkdesk’s robust Reporting & Analytics, Boostability has access to dozens of advanced reports to measure and optimize their contact center performance.
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