Customer Engagement
The broadest suite of native apps to deliver memorable customer experiences that build brand loyalty.
Engage On Your Customers’ Terms
Your customers demand great service. They don’t think about channels, they just want a great brand experience. Talkdesk Customer Engagement apps provide that seamless experience at all touchpoints of the customer journey. Transitions are seamless across digital and phone channels so your customers never have to repeat their information.
Connect With Clarity
Engage your customers with crystal-clear voice quality, unmatched reliability and personalization that reflects your brand.
Meet Your Customers Where They Are
Talkdesk Omnichannel is an all-in-one digital customer engagement solution that includes communication channels like popular messaging apps, SMS, social and chatbots.
Enjoy Maximum Reliability and Global Call Quality
Empower reps to have more effective conversations by taking advantage of Talkdesk’s industry-leading call quality and reliability. With state-of-the-art Global Low Latency architecture, callers and reps will always have crystal-clear conversations. The result is an industry-leading 4.22 MOS score. Talkdesk is the first and only contact center provider to offer a 100% uptime service level agreement.
Help Your Customers Help Themselves
Talkdesk helps empower your customers with powerful voice and digital self-service tools, resulting in higher CX and lower cost. And they’re seamlessly connected to live support.
Engage Proactively
With Predictive Dialer, proactively connect with current and prospective customers, tripling or quadrupling connect rates over manual dialing. Use Proactive Notifications to automatically send personalized, relevant and timely notifications via phone or SMS in a fully agentless mode. With Salesforce Dialer integration, you’ll have native preview and power dialing capabilities right from within Salesforce in a seamlessly integrated environment.
Customer Engagement Features
Voice
Maximize caller satisfaction with exceptional call quality, intelligent routing and customizable voice features.
ACD
Route inbound calls to agents based on caller data, IVR selection, business hours and agent skills to optimize each caller’s experience.
IVR
Use Talkdesk Studio to easily create IVR call routing flows for a better CX.
Outbound Dialer
Scale outbound call volume and increase contact connect rates by 30-300%.
Omnichannel
Reach and respond to your customers using their preferred communication.
Self-Service
AI-powered tools to help your customers help themselves.
