Analytics & Insights
Turn every decision into data-driven actions with Talkdesk Analytics.
Unlock the Power of Data
Harness a complete AI-powered analytics suite for the customer service insights you need to decide and act with confidence for better business outcomes. Leverage real-time performance dashboards, business intelligence and customer feedback surveys to improve contact center operations and increase customer satisfaction.
Turn Insights Into Results
Talkdesk Explore is a powerful business intelligence tool that makes data visualization and exploration easy with flexible filtering, scheduling, and customization options for a 360-degree view of contact center performance.
“Having all of those analytics really helped us take off the ground and become better at serving our customers.”
-VANESSA AVILA, TECHNICAL SERVICES MANAGER, TAULIA
Turn Real-Time Analytics Into Great Performance
With Talkdesk Live, you will serve up customized dashboards for a live view of performance against SLAs and key metrics. Easily identify areas for improvement to coach agents and impact customer satisfaction.
Turn Customer Feedback Into Customer Satisfaction
Capture and act on customer, product, brand & employee feedback with fast and simple surveys. Compare customer and agent perception on any call to ensure consistent support and identify coaching opportunities.
Analytics & Insights Features
Real-time Reporting & Dashboards
Provide a window into your contact center with real-time dashboards and reporting to drive better business outcomes.
Business Intelligence
Make more effective data-driven decisions with powerful business intelligence.
Benchmark Data
Benchmark your contact center against industry peers to help identify areas for savings and quality improvement.
Customer Feedback
Go from real-time customer feedback to resolution in no time with fast and simple surveys.
Speech Analytics
Use the power of AI to understand customer intent, automate call quality monitoring and improve agent performance.
Sentiment Analysis
Leverage AI-powered analytics to discern and act-on customer sentiment through conversation tone and keywords.
