Promero hosts and offers speech analytics from industry leading CallMiner. Mobile devices and mobile apps are everywhere. Contact center agents are now expected to engage customers across all communication channels. With so many contact points - phone, email, social networks, mobile, chat, etc., how can you be ready?
The best option is to partner with Promero and embrace multi-channel customer engagement. CallMiner utilizes an advanced Natural Language Processing (NLP) engine. With easy filtering and segregation of interactions and advanced speech analytics reporting, you have the power to:
- Sort, filter, and classify all incoming calls
- Route inbound emails and social posts to the right representative
- Measure and monitor agent performance across all channels
- Provide a seamless mobile customer experience