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Promero offers CallMiner Redactor to remove PCI sensitive material. CallMiner Redactor uses speech analytics technology to automatically remove PCI sensitive authentication and cardholder data from your incoming call recordings or call recording archives. When PCI sensitive information such as account numbers or security codes is spoken, the audio is muted taking your contact center call recordings out of PCI scope.

Redactor certifies redaction from call recording archives and does not depend on a change in payment processing, human intervention or integration with CRM systems.

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