Congratulations! You run or help manage a successful business.
However, like any business, you sometimes receive negative feedback on customer surveys or disparaging social media posts. You wonder: Are they one-time incidents or is it pervasive? Are you concerned with how your customers are treated by your agents, sales reps or customer service staff?
If your Q&A team monitors only a small (3-7% is typical) percentage of communications, this is not sufficient to understand what is really happening. You can’t fix what you don’t know.
There is an easy, automated solution to this – it is CallMiner Eureka.
On April 25, 2019, @ 2pm EDT is a great webinar from CallMiner: What Can Artificial Intelligence Do To Help Your Business Today? https://lnkd.in/e8V5CAn Your hear great discussions regarding: WHAT KINDS OF PROBLEMS CAN ARTIFICIAL INTELLIGENCE SOLVE | HOW AI & MACHINE LEARNING MODELS TURN YOUR DATA INTO ACTION| USE CASES FOR HOW AI CAN HELP YOUR BUSINESS TODAY INCLUDING:
- Identifying churn signals
Eureka uses its proprietary natural language processing engine to listen to every recorded call and generate a scorecard every day for every staff. You will know almost immediately how your customers are treated.
CallMiner Eureka is one of the industry’s top solutions for speech analytics and evaluation. Eureka is perfect for staffs of 50 or more.
We would love to schedule a customized demonstration of CallMiner Eureka for your firm
If you have interest in tools like CallMiner Eureka, let’s talk soon. Contact Us