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July 10, 2019

Bright Pattern Outranks the Competition in G2 Crowd’s Summer 2019 Contact Center Infrastructure Report

Bright Pattern, leading provider of omnichannel cloud contact center software, announces inclusion in G2 Crowd’s Contact Center Infrastructure Report, ranking above industry leaders including Five9, NICE inContact, Avaya Aura, Aspect, and 8×8 for overall customer satisfaction

SAN BRUNO, California, July 9, 2019 /PRNewswire/ — Bright Pattern has been included in G2 Crowd’s most recent Contact Center Infrastructure Software report. This report is based on real user satisfaction ratings on G2 Crowd, the world’s leading business solutions review website. In the Summer 2019 report, Bright Pattern outranked leading providers, including Five9, NICE, Avaya, Aspect, and 8×8 for overall customer satisfaction by achieving high rankings in the usability index with exceptional ease of administration, ease of set-up, ease of doing business, and other qualifying customer ratings.

Bright Pattern was ranked on the Contact Center Infrastructure report by receiving reviews from verified users compared to similar products in the Contact Center Infrastructure category. Learn more about what real users have to say (or leave your own review of Bright Pattern on G2 Crowd’s Bright Pattern review page)!

“Bright Pattern has had a very strong year and we are proud to be recognized by G2 Crowd as one of the top providers of contact center software in their 2019 Contact Center Infrastructure Report,” said Michael McCloskey, CEO of Bright Pattern. “Innovative brands trust in Bright Pattern technology in order to provide a differentiated customer experience. Recent recognition from Gartner, Ovum, G2 Crowd, and other online review sites showcases the loyal customer base Bright Pattern has built as well as our ability to compete with some of the larger contact center vendors in the customer experience space.”

Bright Pattern has received a series of awards and accolades highlighting its mature product offering, strong corporate strategy, and success at delivering a powerful yet easy-to-use cloud contact center offering for any industry, anywhere worldwide, within any company size or structure. Bright Pattern matched or surpassed the best vendors in reliability and scalability, administration and monitoring, core platform functionality, and security in the 2017-2018 Ovum Market Report. Additionally, Bright Pattern was recognized as a leader in the 2019 FrontRunners Quadrant for Call Center Software.