In the Gartner 2019 Magic Quadrant for Contact Center as a Service, North America, Gartner evaluates 9 CCaaS vendors on vision and execution. Download the report to learn more:
Why Five9 was named a Leader
Gartner’s evaluation of strengths and cautions for all vendors
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Product Manager, Logistics/
Miscellaneous (500M-1B USD)
SVP, Contact Center Director,
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advice technology users to select on those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Source: Gartner, Inc.: Magic Quadrant for Contact Center as a Service, North America. Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019.
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.