Oracle Intelligent ChatBot versus the ‘Big 5’ Tech Giants
Why is Oracle Intelligent BOT better than the Big 5 (Amazon, Microsoft, Facebook, Google, IBM) Tech Giants? Because Oracle Intelligent Bots is the only platform that has everything that customers need to build a chatbot with channel integration, dialog flow, AI engine, integration and an easy to use Bot builder UI that brings this all together. As an integrated feature of Oracle Mobile Cloud Enterprise, Oracle Intelligent Bots benefits from the rich analytics and actionable insights provided by the platform. It provides a central dashboard from which you can gain insights into Multi-Channel user adoption across mobile, bots & web. For the first time you will be able to answer questions like – ‘Which channel is being used the most’, ‘What use cases are more popular as interactions in Mobile v/s Bots’ The value of the Bot is to surface up data intelligently to the end users. Custom components allow developers to create modules that can be invoked during the dialog flow to fetch information or perform transactions through your APIs to your backend systems.
Free Web Bots • Self-Service IVR • SMS • ChatBots • No Risk*
ChatBot Demos
Introducing Watson Virtual Agent
Building Chatbots with Watson
What will you do with Watson?
VOICE & TEXT BOTS OUT OF THE BOX
Customer Support SMS
Give you customers a better option to contact your company and save money on voice costs. A standard voice interaction costs $6-$20, while a text conversation can cost as little as $2-$5 per interaction.
Available Channels
Text
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Customer Support SMS
Give you customers a better option to contact your company and save money on voice costs.
Channels: Text
Customer Support SMS
Give you customers a better option to contact your company and save money on voice costs. A standard voice interaction costs $6-$20, while a text conversation can cost as little as $2-$5 per interaction.
Channels: Text
FACEBOOK MESSAGER
Maximize every conversation by blending the use of bots and live agents. Enhance your conversations with rich media like GIFs and stickers.
Available Channels
Text
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FACEBOOK MESSAGER
Maximize every conversation by blending the use of bots and live agents.Enhance your
Channels: Text
FACEBOOK MESSAGER
Maximize every conversation by blending the use of bots and live agents. Enhance your conversations with rich media like GIFs and stickers.
Channels: Text
ORDER NOTIFICATION
Address customer questions before they happen with proactive order notifications. Send an order notification when the order is ready to ship and cut the number of phone calls you receive.
Available Channels
Facebook.
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ORDER NOTIFICATION
Address customer questions before they happen with proactive order notifications.
Channels: Facebook
ORDER NOTIFICATION
Address customer questions before they happen with proactive order notifications. Send an order notification when the order is ready to ship and cut the number of phone calls you receive.
Channels: Facebook
SLACK
Make your communications simpler with our Slack integration. Get text updates when someone has mentioned you across channels, or direct message colleagues over SMS.
Available Channels
Text
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SLACK
Make your communications simpler with our Slack integration. Get text updates when someone
Channels: Text
SLACK
Make your communications simpler with our Slack integration. Get text updates when someone has mentioned you across channels, or direct message colleagues over SMS.
Channels: Text
AMAZON ECHO
Make hands-free requests using only your voice. Ask Alexa questions or have Alexa read the news, perform searches or dim the lights.
Available Channels
Voice
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AMAZON ECHO
Make hands-free requests using only your voice. Ask Alexa questions or have Alexa read the news,
Channels: Voice
AMAZON ECHO
Make hands-free requests using only your voice. Ask Alexa questions or have Alexa read the news, perform searches or dim the lights.
Channels: Voice
APPOINTMENT REMINDERS
Make sure customers show up to their appointments with SMS and voice reminders. Decrease no shows with interactive reminders that allow them to confirm or reschedule. Reponses can be forwarded to your phone.
Available Channels
Text Voice
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APPOINTMENT REMINDERS
Make sure customers show up to their appointments with SMS and voice reminders.
Channels: Text Voice
APPOINTMENT REMINDERS
Make sure customers show up to their appointments with SMS and voice reminders. Decrease no shows with interactive reminders that allow them to confirm or reschedule. Reponses can be forwarded to your phone.
Channels: Text Voice
SMS TO WEB
Send a text message that leads a customer to a series of mobile pages. Customers can enter payment data on secure webpages, take a survey, etc.
Available Channels
Text Web Mobile
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SMS TO WEB
Send a text message that leads a customer to a series of mobile pages. Customers can enter
Channels: Text Web Mobile
SMS TO WEB
Send a text message that leads a customer to a series of mobile pages. Customers can enter payment data on secure webpages, take a survey, etc.
Channels: Text Web Mobile
SMS TO APP
Need app downloads? Put a text box on your website, have people enter their number and send a trackable link to their mobile app.
Available Channels
Text Mobile
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SMS TO APP
Need app downloads? Put a text box on your website, have people enter their number and
Channels: Text Mobile
SMS TO APP
Need app downloads? Put a text box on your website, have people enter their number and send a trackable link to their mobile app.
Channels: Text Mobile
MARKETING MESSAGE
Send high volume messages out to large groups. Messages send a high message per minute rates and low costs per message. View reporting on message delivery, response, timing and more.
Available Channels
Text Mobile
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MARKETING MESSAGE
Send high volume messages out to large groups. Messages send a high message per minute
Channels: Text Mobile
MARKETING MESSAGE
Send high volume messages out to large groups. Messages send a high message per minute rates and low costs per message. View reporting on message delivery, response, timing and more.
Channels: Text Mobile
IVR/ITR
Create a simple phone tree for voice or SMS that directs customers down different branches based on their inquiries. Query customer database to find out if they’re new or existing and personalize your communications accordingly.
Available Channels
Text Voice
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IVR/ITR
Create a simple phone tree for voice or SMS that directs customers down different branches
Channels: Text Voice
IVR/ITR
Create a simple phone tree for voice or SMS that directs customers down different branches based on their inquiries. Query customer database to find out if they’re new or existing and personalize your communications accordingly.
Channels: Text Voice
IBM WATSON
Our system, using Watson, lets you answer questions and handle customers either after hours or alongside agents. Our solution, using Watson, can automate responses to standard questions and learn from agents on more in-depth inquiries.
Available Channels
Text Web Mobile Voice
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Start your 14 day free trial. Collect bots, build bots, test them out. The sky’s the limit!
IBM WATSON
Our system,using Watson,lets you answer questions and handle customers either after
Channels: Text Web Mobile Voice
IBM WATSON
Our system, using Watson, lets you answer questions and handle customers either after hours or alongside agents. Our solution, using Watson, can automate responses to standard questions and learn from agents on more in-depth inquiries.
Channels: Text Web Mobile Voice
PASSWORD RESET
Allow users to securely reset their passwords over voice and SMS. Use two factor authentications for a higher standard of security.
Available Channels
Text Voice
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PASSWORD RESET
Allow users to securely reset their passwords over voice and SMS.Use two factor
Channels: Text Voice
PASSWORD RESET
Allow users to securely reset their passwords over voice and SMS. Use two factor authentications for a higher standard of security.
Channels: Text Voice
CALL CENTER VOICE & TEXT
Over 35% of contact centers offer texting for customer service. Be part of the revolution and set up ITRs and IVRs for one or many contact centers. Manage incoming calls and texts from an easy-to-use browser based interface.
Available Channels
Text Voice
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CALL CENTER VOICE & TEXT
Over 35% of contact centers offer texting for customer service. Be part of the revolution
Channels: Text Voice
CALL CENTER VOICE & TEXT
Over 35% of contact centers offer texting for customer service. Be part of the revolution and set up ITRs and IVRs for one or many contact centers. Manage incoming calls and texts from an easy-to-use browser based interface.
Channels: Text Voice
TEXT CHAT BOT
Design intelligent automation that leverages the power of natural language processing but offer the ability to pivot to live agent conversations. Integrate IBM Watson for increased functionality and comprehension.
Available Channels
Text
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TEXT CHAT BOT
Design intelligent automation that leverages the power of natural language processing but
Channels: Text
TEXT CHAT BOT
Design intelligent automation that leverages the power of natural language processing but offer the ability to pivot to live agent conversations. Integrate IBM Watson for increased functionality and comprehension.
Channels: Text
TEXT FOR SALES
Prospects who are sent text message convert at a rate that is 40% higher than those that aren’t. Automate outbound messaging and track interactions with prospect through integration with your sales automation software.
Available Channels
Text
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TEXT FOR SALES
Prospects who are sent text message convert at a rate that is 40% higher than those that aren’t.
Channels: Text
TEXT FOR SALES
Prospects who are sent text message convert at a rate that is 40% higher than those that aren’t. Automate outbound messaging and track interactions with prospect through integration with your sales automation software.
Channels: Text
POST-CALL SURVEYS
Assess service quality by spending customers an automate voice or text survey after a call finished. Use preset question and answer formats or design your own.
Available Channels
Text Voice
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POST-CALL SURVEYS
Assess service quality by spending customers an automate voice or text survey after a call finished.
Channels: Text Voice
POST-CALL SURVEYS
Assess service quality by spending customers an automate voice or text survey after a call finished. Use preset question and answer formats or design your own.
Channels: Text Voice
INTEGRATE WITH SALESFORCE
Our solution is integrated with the leading sales automation platform. Contact customers over voice and SMS and easily manage conversations form within your CRM.
Available Channels
Text Web Voice
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INTEGRATE WITH SALESFORCE
Our solution is integrated with the leading sales automation platform. Contact customers
Channels: Text Web Voice
INTEGRATE WITH SALESFORCE
Our solution is integrated with the leading sales automation platform. Contact customers over voice and SMS and easily manage conversations form within your CRM.
Channels: Text Web Voice
INTEGRATE WITH ZENDESK
Your helpdesk software is now integrated. Make and receive calls and texts from within the agent interface, and associate tickets and cases with new or existing conversations.
Available Channels
Text Web Voice
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INTEGRATE WITH ZENDESK
Your helpdesk software is now integrated. Make and receive calls and texts from within
Channels: Text Web Voice
INTEGRATE WITH ZENDESK
Your helpdesk software is now integrated. Make and receive calls and texts from within the agent interface, and associate tickets and cases with new or existing conversations.
Channels: Text Web Voice
PAID BY TEXT
Customers want to transact with your business over SMS. Send a link to a secure payment page hosted by Stripe or Dwolla, or allow customers to pay via SMS with two factor authentication.
Available Channels
Text Mobile
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PAID BY TEXT
Customers want to transact with your business over SMS. Send a link to a secure payment page
Channels: Text Mobile
PAID BY TEXT
Customers want to transact with your business over SMS. Send a link to a secure payment page hosted by Stripe or Dwolla, or allow customers to pay via SMS with two factor authentication.
Channels: Text Mobile
PAY BY VOICE
Let customers make business transactions over a phone call. Ask what kind of phone they have, and if it is a smartphone, text them a link to a secure payment page or allow customers to pay via SMS with two factor authentication.
Available Channels
Mobile Voice
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PAY BY VOICE
Let customers make business transactions over a phone call. Ask what kind of phone they have,
Channels: Mobile Voice
PAY BY VOICE
Let customers make business transactions over a phone call. Ask what kind of phone they have, and if it is a smartphone, text them a link to a secure payment page or allow customers to pay via SMS with two factor authentication.
Channels: Mobile Voice
SKYPE
Initiate automated conversations over voice and SMS. Collaborate and share files through MMS.
Available Channels
Text Voice
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TWITTER
Get instant updates about what’s trending in the world. Receive notifications when someone mentions you or re-tweets your posts.
Available Channels
Want to get started?
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TELEGRAM
Connect and coordinate with teams via voice and SMS. Send rich media files and encrypt messages for increase security.
Available Channels
Telegram
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VIRTUAL SALES ASSISTANT
Engage, manage and track internet leads all day every day. The vitual assistant determine which leads are best sales opportunities, and alerts a sales representative immediately.
Available Channels
Want to get started?
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VIRTUAL SALES ASSISTANT
Engage, manage and track internet leads all day every day. The vitual assistant determine which
Channels: Email
VIRTUAL SALES ASSISTANT
Engage, manage and track internet leads all day every day. The vitual assistant determine which leads are best sales opportunities, and alerts a sales representative immediately.
Channels: Email
We're glad that you are here. As you search the Internet for a BOT solution, you'll find hundreds of BOT applications with various methods to configure BOTs. You will have questions like: Do I need artificial intelligence? Should I choose IBM Watson, Amazon Alexa, Microsoft Cortana or Google Assistant? Do I need natural language understanding? What tasks are easily provided by BOTs? What BOT platform is best suited for my business? From our 16 years of customer service experience, we suggest that you chose the most experienced partner who can help you identify your business needs and help you build your BOT. With the right partner, selecting the right solution is easy. Without the right platform or partner, a bad decision can cost time and money. Trust a company who has years of experience in customer service and depth of resources to build a high quality BOT. Promero can assist you with this challenge and separate the hype from real BOT technology.
BOT 'No Upfront Fees' Starter Package includes*:• No upfront fees. No charge consultation.• Workshop with your team to better understand your business needs.• Create a customized BOT that will prove the BOT's capabilities to support your business.• Once approved, finalize the custom built BOT, ready for product use.• Provide a budgetary quote for monthly and usage fees associated with your BOT implementation.• AWS - Amazon Web Services hosting and usage fees are billed monthly.
What are the benefits of working with Promero?• BOT platform is hosted on AWS, Amazon Web Service Cloud Datacenter• Platform has pre-integrations to popular CRM systems like Salesforce, Dynamics, Zendesk• Platform integrates to ‘big data’ tools like IBM Cognos, SAP and MicroStrategy• 60 pre-built reports for areas of application tuning, business and caller analysis• Includes Natural Language Understanding ensure human-like natural interaction• Real-time analysis with no data load• Integration with Google Analytics• Comprehensive call behavior analysis including Dominant Path, drop-off rates and menu navigation patterns
Let's get started:• Request a meeting with our BOT team• We will design a customer BOT for your business• We will provide a 'proof of concept BOT' at no charge• If the BOT meets your business needs, deploy your BOT*
eCommerce | Retail | Healthcare | Hospitality | Banking | Government | Utilities | Telecom | Education | CableToday, companies are quickly leveraging chatbots as a way to manage basic and moderately complex communication tasks that used to belong exclusively to the realm of human capabilities. Communication channels supported by BOTs include email, chat, SMS, and voice. Chatbots are savvy. Their technology IQ ranges from simple to advanced – they fall in a spectrum of AI (artificial intelligence) and natural language understanding. Examples of chatbots’ use cases typically are appointment setting, payments by text, order notifications, ‘where’s my order?’, ‘help me with my return’, ‘is the product in stock?’, product discovery, password resets, service announcements, marketing messages, promotional offers, post-call surveys, social media monitoring, FAQs and more. Promero consultants will help you quickly leverage chatbots as a way to manage basic and moderately complex communication tasks that used to belong exclusively to the realm of human capabilities.
Digital Self-Service Architecture (click here)--- the hub of chatbots and artificial intelligence. The digital self-service architecture is comprised of four components: Chatbot orchestration layer; data services; communication channels and live agent escalation. Promero consultants will help you quickly leverage chatbots as a way to manage basic and moderately complex communication tasks that used to belong exclusively to the realm of human capabilities. Communication channels supported by BOTs include email, chat, SMS, and voice. Chatbots are savvy. Their technology IQ ranges from simple to advanced – they fall in a spectrum of AI (artificial intelligence) and natural language understanding. Examples of chatbots’ use cases typically are appointment setting, payments by text, order notifications, ‘where’s my order?’, ‘help me with my return’, ‘is the product in stock?’, product discovery, password resets, service announcements, marketing messages, promotional offers, post-call surveys, social media monitoring, FAQs and more..
Use BOTs for Call Deflection – Reduce Voice Traffic to Live Agents by up to 60% BOTs can also provide highly efficient call deflection. An IVR/ITR customer service BOT can pivot voice calls from an IVR to a SMS Channel or self-service BOT on the website. These types of actions can reduce voice traffic to live agents by up to 60% . When the customer absolutely must speak to a live person, BOTs can transfer calls via PSTN (public switched telephone networks) to a company’s PBX or integrate the hand-off via SIP protocol for more cost effective transmittal. In practical terms, BOTs allow businesses to increase their efficiency and reduce overhead. The reduction in staff for repetitive processes requiring support employees can be as much as 30%. Chatbots and Artificial Intelligence in the coming years is unarguably about to undergo massive changes in the work landscape.
Who's using these ChatBots?
FREE 14 DAY TRIAL IBM WATSON VIRTUAL AGENT: THE LEADER IN ARTIFICIAL INTELLIGENCE.
Try the Free 14-Day Trial. Once you work with IBM Watson Virtual Agent, you will realize the power of IBM Watson. Of course, you can build custom dialogues yourself. If you don’t have the time or resources, consider using Promero services. Promero professional staff offers all-inclusive low fixed rates to customize Watson Virtual Agent. This will ensure instant success and ROI for your business. As you research the hundreds of BOTs on the Internet, none match the cognitive power of the artificial intelligence of IBM Watson. BOTS are not created equal. IBM is the leader in artificial intelligence. Contact Promero today by selecting the ‘Free Trial’ button.
FREE 14-Day Trial
Watson Virtual Agent ChatBot
Free 14-Day Trial
$ 0 USD
Try Watson Virtual Agent for 30 days and see what a cognitive virtual agent can do for your business. No credit card required.
What's Included
- No Commitments
- Includes up to 2 Agents
- Try the full Standard Edition
- Free for 30 days
- Get started today
Starter SMS Chat
$ 25 / Per Month
Good if you only need live two-way communications.
What's Included
- 1 Action Desk user
- $25/month for each additional agent
- 5 users maximum
- 250 local mins/msgs
- Plus 250 for each add'l agent
- 1 local number
- Automation
- No Communication Studio license
Watson Virtual Agent ChatBot
Bundle with Call Center Software
$ 159 / Per Month
Subscribe now for a low monthly fee and put Watson Virtual Agent and Promero CCSP Call Center Platform to work for you.
What's Included
- Pre-trained content to accelerate your deployment
- Includes up to 10 Agents
- Secure Cloud Deployment
- 3 pricing tiers to fit service volumes
- Access to finite historical production data
- 12 months subscription
Standard SMS Chat
$ 165 / Per Month
Great for introducing automation to your communications
What's Included
- 3 Action Desk users
- $55/month for each add'l agent
- Unlimited users
- 3000 local mins/msgs
- Plus 1,000 for each add'l agent
- 3 local numbers
- Automation
- Standard Communication Studio license
Most Popular
PROFESSIONAL BOTS
$ 285 / Per Month
Perfect if you need advanced automation and integrations
What's Included
- 3 Action Desk users
- $95/month for each add'l agent
- Unlimited users
- 6,000 mins/msgs
- Plus 2,000 for each add'l agent
- 5 local numbers
- Automation
- Professional Communication Studio license
ENTERPRISE BOTS
Call for pricing.
Whatever your large-scale needs, Promero can help meet your goals.
ALL THE PROFESSIONAL FEATURES, PLUS
- Hands-on engagement
- Custom reporting
- Enterprise level SLA
- Custom support
- International reach
- Dedicated short codes
*Price shown excludes any applicable taxes ** Requires bundle with Promero CCSP Service
Features
AD denotes a feature in Action Desk™. CS denotes a feature in Communication Studio™. For a Communication Studio license, choose a package at the Standard level or above.
| TEXT MESSAGING FEATURES | STARTER | STANDARD | PROFESSIONAL | ENTERPRISE |
|---|---|---|---|---|
| TEXT-ENABLED PHONE NUMBER AD, CS | ||||
| TEXT CHAT AD | ||||
| MMS AD, CS | ||||
| INTERACTIVE TEXT RESPONSE (ITR) CS | Light | Full | Full | Full |
| AUTOMATED DRIP | Light | Light | Full | |
| CAMPAIGNS CS |
| WEB CHAT | STARTER | STANDARD | PROFESSIONAL | ENTERPRISE |
|---|---|---|---|---|
| WEB CHAT PLUG-IN AD |
| NUMBER AVAILABILITY | STARTER | STANDARD | PROFESSIONAL | ENTERPRISE |
|---|---|---|---|---|
| PORT YOUR OWN PHONE NUMBER AD, CS | Free | Free | Free | |
| MULTIPLE NUMBERS AD, CS | ||||
| LOCAL NUMBERS AVAILABLE AD, CS | ||||
| TOLL-FREE NUMBERS AVAILABLE AD, CS | ||||
| SHARED SHORT CODES AVAILABLE CS | ||||
| TEXT-ENABLED EXISTING PHONE NUMBER AD, CS | ||||
| INTERNATIONAL PHONE NUMBERS AVAILABLE AD, CS | ||||
| DEDICATED SHORT CODES AVAILABLE CS |
| CONTACT MANAGEMENT | STARTER | STANDARD | PROFESSIONAL | ENTERPRISE |
|---|---|---|---|---|
| OUT-OF-THE-BOX CRM AD, CS | ||||
| COMPREHENSIVE CONTACT HISTORY AD, CS | ||||
| SKILLS-BASED ROUTING CS | ||||
| CONTACT IMPORTER CS | ||||
| CONTACT INFORMATION CS | Standard Fields | Custom Fields | Custom Fields |
| INTEGRATIONS | STARTER | STANDARD | PROFESSIONAL | ENTERPRISE |
|---|---|---|---|---|
| BROWSER NOTIFICATIONS AD | ||||
| EMAIL NOTIFICATIONS AD, CS | ||||
| CRM INTEGRATIONS AD, CS | ||||
| HELPDESK INTEGRATIONS AD, CS | ||||
| ECOMMERCE INTEGRATIONS AD, CS | ||||
| TWO-WAY DATA SYNC AD, CS | Light | Medium | Full | |
| AUTOMATED TASKS CS | Light | Medium | Full | |
| SALESFORCE INTEGRATION AD, CS | ||||
| CHAT INTEGRATIONS AD, CS | ||||
| INTEGRATIONS API AD, CS |
| REPORTING | STARTER | STANDARD | PROFESSIONAL | ENTERPRISE |
|---|---|---|---|---|
| REAL-TIME REPORTING AD, CS | ||||
| HISTORICAL REPORTING AD, CS | ||||
| CUSTOM FILTERS CS | ||||
| CUSTOM REPORTING AD, CS | ||||
| ECOMMERCE INTEGRATIONS AD, CS |
| SUPPORT | STARTER | STANDARD | PROFESSIONAL | ENTERPRISE |
|---|---|---|---|---|
| KNOWLEDGE BASE | ||||
| EMAIL SUPPORT | ||||
| ONBOARDING COACH | ||||
| CUSTOMER SUCCESS MANAGER | ||||
| SERVICE LEVEL AGREEMENT (SLA) | ||||
| PHONE SUPPORT |
| SERVICES AVAILABLE | STARTER | STANDARD | PROFESSIONAL | ENTERPRISE |
|---|---|---|---|---|
| EXPERIENCE ARCHITECTS | ||||
| SOLUTION DESIGNERS | ||||
| WORKSHOPS |
| AUTOMATION CAPACITY | STARTER | STANDARD | PROFESSIONAL | ENTERPRISE |
|---|---|---|---|---|
| CONCURRENT CALLS CS | 20 | 50 | Call | |
| MESSAGE CAPACITY (MSG/MIN) CSS | 70 | 100 | Call | |
| NUMBER OF SOLUTIONS/FLOWS/TASKS/USE CASES CS | 2 | 3 | Unlimited | |
| STORAGE CS | Small | Medium | Large |
| Plan Usage | ||
|---|---|---|
| Local numbers: $2 Toll free numbers: $4 | Local SMS: $0.03 (in and out) Toll free SMS: $0.03 (in and out) Local MMS: $0.04 receive, $0.06 send | Local minutes to receive: $0.02 Local minutes to send: $0.03 Toll free minutes to receive: $0.06 Toll free minutes to send: $0.08 |
| Pay-as-you-go Usage | ||
|---|---|---|
| Local numbers: $5 Toll free numbers: $10 | Local SMS: $0.05 (in and out) Toll free SMS: $0.05 (in and out) Local MMS: $0.12 receive, $0.20 send | Local minutes to receive: $0.08 Local minutes to send: $0.16 Toll free minutes to receive: $0.26 Toll free minutes to send: $0.16 |
* All prices are based on annual contract. * OneReach reserves the right to charge Pay-as-you-go Usage for any minutes and messages over 5,000 during the trial period. Taxes and fees may be charged on top of the base usage fees.
