Use CRM to provide a full view of your customer.
Show your customers you know them and get the right answers faster with the Aspect Zipwire built-in CRM integration. Our powerful agent desktop integrates with Salesforce, Microsoft Dynamics and other CRM systems to provide a full view of your customer or prospect – orders, accounts, other recent activity and more.
We make seamless CRM integration easy, with out-of-the-box integration to Salesforce.com along with the ability to integrate to other data sources – even if you’re using custom or in-house back-end systems. Combining customer information such as product line ownership plus our skills-based routing gets your customers to the right agent, every time. Agents have the information they need, like previous inquiries and order histories, to better provide personalized service, build rapport as a trusted customer advisor, and increase the likelihood of first-contact resolution of the customer’s issue.
For Microsoft Dynamics CRM, we’ve also assembled a solution that leverages the Zipwire cloud contact center solution and Microsoft®’s Unified Service Desk to support and centralize customer actions across multiple channels, into a single agent desktop. Find out more in our white paper: Provide Total Customer Care with Zipwire Cloud Contact Center Service, Microsoft Unified Service Desk and Dynamics CRM.