Automated Agent
Consumers want to get things done at their convenience—dictating the “when, where and how” of communicating with organizations. They want the power of personalized, continuous, context-aware dialogues across all self-service messaging channels and interactions.
Deliver Powerful Business Benefits with Contact Center Self-service
From AI-powered interactive text response solutions such as Facebook Messenger or SMS chatbots, to fully integrated mobile solutions — contact centers today can offer digital, self-service omnichannel experiences that leverage the latest generation of natural language understanding (NLU) technologies and smartphone capabilities.
Automated Dialogues
Deploy chatbots and intelligent assistants for channels like voice, SMS, social messaging, web chat and mobile web.
From One-Way to Two-Way
Turn one-way proactive notifications into two-way conversations, through the customers preferred channel so they may take immediate action.
Keep It Conversational
Leverage the power of natural language understanding (NLU) to make text-based automated interactions intuitive, flexible and conversational.
Contemporary IVR
Traditional IVR with added Automatic Speech Recognition (ASR) and Text to Speech (TTS) capabilities tailored to your business needs.
Contact Center Omnichannel Self-Service is the Foundation of Customer Engagement
Promero CXP delivers a dynamically personalized, omnichannel experience, with context across channels – so customers can pick up an unfinished interaction where they left off or move between channels without having to repeat themselves.
Increase Customer Satisfaction
By delivering cohesive service across multiple channels, companies can both enhance their image and the overall customer experience—resulting in higher customer satisfaction (CSAT) and Net Promoter Score (NPS) ratings down the road.
Increase Customer Retention and Repeat Business
For marketers, IVR and text channels offer a non-intrusive, inexpensive outbound channel for delivering relevant, customer-specific notifications and opt-in marketing campaigns including virtual coupons, loyalty rewards, new product and service announcements and more.
Streamline Business Processes
Utilize outbound notifications to deliver actionable reminders that enable customers to perform transactions such as confirm a scheduled appointment or pay a past due bill. Integrate with our available APIs to utilize voice biometrics and more to make processes like validation and verification even more seamless and secure.
Lower Customer Service Costs and Increase First-Contact Resolution
Analysts estimate that IVR calls are one-tenth the cost of live agent phone calls. Automated messaging and SMS service can even further reduce cost. Smart prequalification and authentication can further reduce average handle time (AHT) and increase first contact resolution (FCR).
