On-Prem or Cloud: Collection Center Software
Spend less and recover more. Promero specializes in small to medium size agencies. Promero’s collection center solutions give you the tools to enhance the productivity of your collectors, save resources, create a better consumer experience and improve your overall debt recovery results. Built to help companies comply with regulations such as TCPA, CFBP, FDCPA, and other goverment regulations. Schedule a product demo and review. Click Here
A Market Leading Solution For All Your Collection Center Challenges
Our robust suite can be deployed on premise or in the cloud. It consists of tools helps you address the daily challenges you face in your collection contact center, from managing lists and compliance to streamlining collector activities for faster services and a better experience.
Increase Conversion Rates
Predictive analytics determine who to contact, when to contact them and how to contact them to get your desired result, helping you achieve higher contact and conversion rates.
A Unified, Omnichannel Operation
Collectors can handle inbound and outbound voice and non-voice contacts at the same time to make the most of collector utilization and increase efficiency while managing service levels.
Maximize Debt Recovery Performance
Build workflows, control resources, monitor real-time quality and performance and create custom reports without comprehensive collection contact center management suite – without require high-level IT experts.
Streamline Collector Workflows
Increase collector efficiency by consolidating multiple, separate applications - including call scripts, call utilities, collection software, databases and more - into a single workspace.
Improve Right-Party Contacts
Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that collectors can reach more live, qualified parties.
Optimize Collector Capacity
Automated messaging and self-service tools provide customers with account details and let them process payments or update contact information, without tying up a collector.
Manage Regulatory Compliance
Solutions such as Promero Compliance include patented tools to help you manage your operations while following regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, nuisance calls, dual consent, data security, DNC, FDCPA, FTC, TSR, TCPA, PCI-DSS, HIPAA, GDPR, Ofcom, ACMA and more.
Industry-Leading Features to Maximize Collections Performance
Our products and solutions help your collection agents get better results – whether for in-house first-party services or third-party agencies. Let us help you tailor a solution for your specific business needs.
Flexible Dialing Plans & Modes
Create custom dialing plans to contact different numbers from a customer record and choose dialing modes for individual campaigns or different collector groups.
Flexible Dialing Plans & Modes
Create custom dialing plans to contact different numbers from a customer record and choose dialing modes for individual campaigns or different collector groups.
Flexible Dialing Plans & Modes
Create custom dialing plans to contact different numbers from a customer record and choose dialing modes for individual campaigns or different collector groups.
Flexible Dialing Plans & Modes
Create custom dialing plans to contact different numbers from a customer record and choose dialing modes for individual campaigns or different collector groups.
