VoIP, award winning state-of-the-art virtual call center solution, Contact Center Anywhere is a hosted vitual contact center solution. Whether you are a 10 seat or 1000 seat call center, Promero’s solution provides a deployment strategy to deliver calls to your agnets via VOIP. This provides the best application for off shore call centers.
VoIP Voice over IP is the means by which voice can be transferred over an Internet portal rather then a traditional telecom network and can facilitate cost savings for distributed call centers and home-based remote representatives Contact Center Anywhere provides a blended inbound and outbound solution through a single web based browser interface. The call center manager has the ability to record 100% or calls as well as monitor real-time customer interactions across a variety of communication types, e.g. telephone, fax, voicemail, Predictive, Voice Over IP (VoIP), e-mail and live chat.