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Call Center Software Features



Oracle Call Center Software

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Oracle Contact Center Anywhere is a highly scalable, cloud based, multichannel contact center solution that enables organizations to communicate more effectively with their customers. This includes queuing and routing of traditional phone calls in addition to email, chat, fax and web callback requests. It also provides blended Predictive Dialer and preview dialing, IVR and call recording for a completely unified inbound and outbound. Oracle Contact Center Anywhere increases agent, supervisor and administrator productivity by extending the call center beyond the limits of traditional infrastructure.

Agents can work efficiently form anywhere in the world with a 360-degree views into customer interactions and real-time business intelligence. Supervisors are empowered with instantly customizable screens and real-time tools for monitoring and coaching agents, no matter where they are located. And administrators can adapt to changing needs with real-time administration tools for implementing moves, adds and changes. Contact Center Anywhere is available in a cloud hosted configuration. Whether you are a 10 or 5000 seat contact center, Promero’s solution provides a contact center solution that will fit your financial need.

Call Center On Demand

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Add Salesforce CRM with Contact Center Anywhere and you’ve got the complete solution, Call Center OnDemand. The platform provides the ability to take calls, make calls, track leads from the Internet. This is the total ‘cradle to grave’ platform that is easy to use and extremely affordable.

Salesforce CRM is Gartner’s 2012 top performing CRM for customer service contact centers. Promero is a Salesforce AppExchange Partner with a certified and secured CTI solution to integrate Contact Center Anywhere with Salesforce CRM. What makes this better? The CTI is free for all Promero hosted Contact Center Anywhere customers. Add Contact Center Anywhere with Salesforce CRM and you have the complete customer service and sales team solution.

Oracle Accelerate

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Oracle Accelerate brings complete, easy-to-own, industry-focused applications to small and medium businesses. Click Here to learn of Promero’s Oracle Accelerate Solution for Contact Center Anywhere and Salesforce CRM. Promero’s solution includes rapid deployment, detailed project plan identifying precise action items and timeline, review of customer network configuration and recommendations, on premise installation, all travel and lodging expenses, Fixed Price and Scope for installation from 10-1000 users, User, Supervisor, Administration Training and 30 days Level 1 User Help Desk Support