Over 2,000 companies ranging from small business to enterprise choose Five9 as their contact center solution. Hear their stories.
“A reliable platform is something our clients think about, and being able to associate with a world-renowned solution like Five9 helps us.”
The Five9 Virtual Contact Center helps NexRep execute its unique at-home agent business model and grow its business year after year.
The rollout was planned for six months but only took 45 days. It was a rapid, flawless implementation and performance has been impeccable. I highly recommend Five9.
Teladoc, the leading provider of telehealth services, was having trouble with their new in-house contact center center solution and replaced it with Five9, resulting in a flawless implementation and impeccable performance.
“When we switched to Five9, we were really able to get that stability and have just that assurance that we would be able to develop and accommodate the growth that we’re seeing in the delivery food space.”
Five9 helps DoorDash provide a stable and reliable cloud contact center for their customers, dashers, and merchants when they call in during peak hours, when call volumes can be the highest.
“One of the things about Five9 is that the technical account manager are invaluable to us. If you don’t have that expertise in-house, they’re invaluable. And they’ve been a great blessing, to be able to work and tailor the platform to our needs.”
Director, Customer Director of Customer Experience, Gonzaba Medical Group
See how Five9 helps Gonzaba Medical Group Improve Customer Service to their users while treating them “Como Familia”
“Five9’s integration with Salesforce is amazing. It’s really enabled our business to move fast and be agile.”
Executive Vice President of Technology, National Funding
See how Five9 together with Salesforce, is powering better business outcomes through a comprehensive yet simplified agent experience for universities, lending institutions, and online schools.
“Five9 innovation becomes our innovation. We get to improve the product we offer our clients without having to pay for R&D ourselves.”
President & CEO, Bernard
Bernard initially employed an on-premise contact center system for outbound calls and a cloud solution for inbound calls. Learn how moving to a single, blended cloud solution from Five9 saved the company time and money while improving agent productivity, post-call processes, and capacity for future innovation.
“Citrix is a big proponent of the cloud. It enables us to focus on what we are supposed to be focused on. Why not let an organization like Five9—that specializes in call centers, telephony, IVRs—own that piece?”
Senior Architect, Citrix
Hear why Citrix moved from a premise-based solution to cloud contact center technology. Key drivers included solid click-to-call, call monitoring, Salesforce integration, management dashboard features, and the ability to add seats quickly—all at lower costs.
“With Five9, it has definitely given us more flexibility in terms of reporting metrics for our agents.”
Assistant Manager of Customer Service
Learn how Gateway One used Five9’s robust reporting and supervisor capabilities to improve agent efficiency and measure overall contact center performance.
“Five9’s integration with Oracle was one of the primary reasons we chose Five9, it had the strongest integration aspect which was very important to us.”
Manager, Information Technology
Learn how Five9 can improve your customers’ experience. For lululemon Five9 offered innovation out of the box. They were able to turn on Five9 and it did all the things they wanted it to do.
“Five9 helps us achieve on of our main contact center goals: answering all calls with a live agent within ten seconds.”
Call Center Supervisor, Olympus
Hear how Five9 has benefitted Olympus’ contact center, from a seamless NetSuite integration to advanced reporting and workforce management tools.
“Website leads are processed through Salesforce and then pushed out to Five9. Within seconds—literally—our sales team is calling them back.”
Director of Business Intelligence, Open English
Hear how this online language eLearning school uses Five9 and Salesforce to maximize contact center efficiency and instantly capture, import, and follow up on website leads.
“Five9 really takes you beyond just looking at Facebook and Twitter, it gets into forum posts and blogs… The sentiment analysis and the spam detection that’s built into the platform works really well.”
Phone.com has been able to improve key KPIs such as after call work using Five9’s enhanced reporting features. Learn how the company has been able to use Five9 Multichannel Contact Center Applications to identify actionable messages and capture net new business on various social networks.
“Based on our extensive analysis, we found Five9 to be the best value.”
Director of Central Applications and Support, Siemens
Learn how Siemens moved from an on-premise solution to Five9 to save cost, increase flexibility, and more effectively support over 60,000 employees.
“Five9 and Oracle Service Cloud have enabled us to deliver consistent customer service.”
Vice President, Customer Experience
Booker had two separate contact centers, which caused challenges for the company’s service agents and negatively impacted the end-user’s experience. Now the company delivers stronger, more consistent customer experiences, is more efficient, and has better visibility into individual customer journeys.
“Our abandon rate and average speed of answer have both decreased significantly since we optimized our Five9 solution. We have also seen increased agent productivity and efficiency. I definitely recommend Five9.”
Senior Analyst/Applications Lead
BSI Financial struggled with high abandon rates and average speed to answer calls. Five9’s Professional Services team worked with BSI Financial to optimize their contact center which improved customer experience and contact center performance.
“We are now able to reach most leads within two days. In the past, it took us a week or more.”
Englishtown’s Mexico contact center had grown staff at triple digit rates, but was stuck with an old, featureless call center system and poor productivity. In just one month, Five9 gave Englishtown the tools to accelerate outbound speed by over 40 percent.
“Five9 offers automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients.”
Innovative Vision—one of Canada’s biggest business success stories—struggled with a premise-based phone system that became increasingly expensive and out-of-date. The Five9 cloud contact center platform gave the marketing firm optimized integrations, better intelligence, and a bright future.
“We wanted to be able to break through geographical boundaries and add offices wherever they would benefit our clients. Five9 and the cloud gave us that functionality.”
CIO, Invenio Solutions
Fast-growing sales outsourcer Invenio Solutions had mastered the “scientific” approach to sales, but was struggling with three outdated call platforms. Five9 gave Invenio the scalable, multichannel solution it needed, and today the company’s flying even higher.
“We can now better service the customers by breaking the barriers, because we were all on different systems consolidating to one vendor helps empower our agents and brings us all to the forefront of technology.”
Product Manager, KAR Global
KAR Global helps sellers and buyers across the used vehicle industry with innovative, technology-driven remarketing solutions.
“With the quantity of calls that were coming in (during Hurricane Sandy), I was really concerned about the quality of service. But Five9 didn’t flicker once. It was very impressive.”
Laura Zink Marx
Executive Director, NJ 2-1-1
When Hurricane Sandy struck, NJ 2-1-1 counted on Five9 to scale up quickly, preserving access to critical information and resources.
“Five9 gave us the ability to recruit more customers and has played an integral role in our growth.”
Owner and CEO, OnBrand24
OnBrand24 gets advanced contact center capabilities by moving to the cloud, resulting in competitive advantage in the marketplace—and more business.
“Five9 offers the best customer support out of any contact center vendor I’ve worked with before.”
Contact Center Technical Project Manager, Penn Foster, Inc.
Like many organizations Penn Foster had added products into their contact center over a number of years. The result was a range of products from different vendors including IVR, audio recording, ACD routing and a legacy on-premise contact center system which was over 20 years old and facing end-of-life. Penn Foster selected Five9 for its tight integration with Oracle and their strong reputation in the industry as a company that understands the needs of the contact center.
“We believe Five9 is the best solution out there. It increases conversion rates, so it pays for itself many times over.”
RJR Technology needed a cloud-based automated dialer to go hand-in-hand with its home remodeling business software. In Five9, it found the features its clients needed and more—including lead response times so fast, they got a standing ovation.
“Our contact center expenses were cut by 60-70%. We’ve been in business for six years, and we didn’t see legitimate profit until we switched to Five9.”
Sentinel Customer Acquisition struggled with a premise-based dialer that was expensive and out-of-date. With Five9, Sentinel found that the ease-of-use and scalability of the cloud enabled it to maximize contact center efficiency and increase profits.
“When we compared the different options, it really came down to the support network provided by Five9. The support team at Five9 was pretty exceptional. We didn’t get that feeling from the other companies we looked at.”
Co-founder and President, Straight Forward
Start-up Straight Forward uses a cloud contact center solution to gain customer insight and agility—and to compete with established BPOs.
“I recommend Five9 for its first-class technology and because they go above and beyond to make sure customers are taken care of. The dedication and support they have provided is remarkable, especially given how fast we are growing.”
Director of Workforce Management
Tempoe was dissatisfied that their legacy contact center solution didn’t integrate well with their internal systems, so they moved to Five9 to improve customer experience and agent productivity.
“At a moment’s notice, we can design and deploy new campaigns and report results immediately.”
IT Manager, USCB America
An outsourced collections provider to the healthcare industry adds campaigns and agents with ease and delivers positive cash flow for clients.