Thrio
Thrio advanced call center solution uses advanced digital, voice, and AI features that enable enterprises to lower costs, be more agile, and get to market faster. Agents are empowered to improve CX with Thrio’s AI-driven Situation Routing, journey management, and agent gamification. Organizations moving to or expanding cloud deployments can leverage Thrio’s secure, scalable, and reliable software as a complete solution or as an overlay on existing environments. Thrio creates enriched customer experiences, improves agent productivity, and enables enterprises to deploy new capabilities faster while updating seamlessly and without interruption.
Promero | Thrio ResellerPromero is an authorized Thrio Reseller. Promero will coordinate product demonstrations and deliver the absolutely the lowest rates on Thrio. Promero will provide the personal attention that you expect. Please contact Promero for a free demonstration and consultation.
THRIO
Groundbreaking One-Stop AI Powered Complete CCaaS Platform
Advancing Enterprise Communications
Thrio guides agents to success in each customer interaction
- Thrio’s Situation Routing pairs customers with the right agent, right away.
- Thrio then unites context from prior interactions across voice and digital channels with Dynamic Agent Support, delivering scripting and insights based on tone, personality, and customer intent.
CX Front and Center
Improved CX and agent morale deliver real value to the enterprise
- Agents empowered for success by Thrio can reduce handle time and increase customer satisfaction, leading to greater customer loyalty and enhanced operational efciency.
- Since Thrio’s AI decisioning and Situation Routing are native, enterprises may avoid today’s costly, slow integrations with multiple vendors.
Thrio vs. Everyone Else
It’s all about the architecture
- Thrio has been engineered since day one with twin goals: weave AI throughout the core platform and leverage best of breed cloud technology.
- Thrio’s AI decisioning, Dynamic Agent Support, and Situation Routing run on our reliable, redundant, federated cloud-on-cloud system.
- Enterprises using Thrio can begin or complete migration from premises to cloud flexibly, as a single system or an overlay on top of existing platforms.
- Geographical redundancy at no extra charge
Artificial Intelligence
AI defines Thrio
- The heart of the Thrio platform is a seamless, practical AI decisioning engine that orchestrates Thrio microservices to simplify and optimize complex workflows and empowers agents to improve CX.
Thrio Artificial Intelligence
Seamless, practical AI orchestrating Thrio microservices to simplify and optimize complex workflows and empower agents to improve CX
Virtual Agents
Do more with your agents & serve customers 24/7, on their terms
- Handle complex customer interactions
- Pull data from and update back-end systems
- Hand of conversations to live agents
- Schedule callbacks/follow-ups automatically
- Deploy across all digital channels
Speech to Text
Get transcriptions right when you need them
- Redact sensitive words, phrases, and PII from the record
- Real time and near real time transcription capabilities
- Establish audit trail and memorialize interactions for both agent training & consumer profiling
Thrio Digital
True Omnichannel
Connect with prospects and customers on their channels of choice
- Seamlessly transition between channels, from chat —> voice, SMS —> email, and with context that follows agents and end users
Digital Engagement Overlay
Leverage Thrio Digital on Top of Legacy Platforms
- Thrio can be deployed alongside and on top of existing systems
- Enjoy enhancements and efciencies that fill holes left by other platforms
Engagement Studio
Create custom digital engagements to suit diverse business needs
- Initiate lead capture, sales qualification, appointment scheduling, product registration, sentiment feedback, and other workflows
- Seamless, context-rich transitions to live agents across channels into Thrio
FAQ/Answer Bot Builder
Determine customer intent & answer questions
- Code-free builder for FAQ/answer bots enables site-wide implementation of automation
- All-in-one integrated platform— no third-party vendors required
- Increase call deflection via self-service options and escalate to agents when needed
Thrio Voice
Inbound & Outbound
Situation Routing gets callers to the right agent, right away
- Predictive, Progressive, Preview Calling Modes
- CleanCallTM Hands-On Quarterback Mode incorporates human intervention to enable high volume dialing without automated processes
- Flexible agent skill assignments and workgroup definitions let you configure your team on the fly
- Dynamic Expansion of Workgroup moves agents into high-demand queues to reduce wait times and improve CX
Analytics
Get actionable insights from real-time monitoring and reporting
- Industry-standard KPI/SLA business drivers to track agent and center performance.
- Agent home page with gamification metrics to motivate and drive performance
Smart Campaign Manager
Customize campaigns with ease to suit customer needs via Triple Dialer Modes
- Robust Predictive & Progressive Campaign Support
- CleanCallTM Hands-On Quarterback Mode
- Live call-by-call supervision
- Boost agent occupancy and productivity with customizable campaign treatments and follow-ups
- Offload agent/staf work and achieve quick customer resolution with smart bots
Compliance
Focus your team on profitable activities
- Designed to aid in TCPA/FCC compliance eforts
- Automatic DNC management
- Opt-in list management with agent updates
- Supervisor oversight & alarms
- Engage supervisors at the right time to improve agent productivity and mitigate risk
