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February 01, 2018

‘The Power Down Under’ of Oracle Intelligent ChatBot Platform – Reduced Average Wait Time by 96% and Agents handled 47% Less Calls

February 1, 2018 – Pompano Beach, Florida: Promero announced results of a recent Oracle BOT deployment down under. The power of the Oracle BOT platform is on full display in Australia. The Oracle Intelligent BOT Platform went from provisioning-to-live-production in just one week. Adelaide University, a 21,000 student university in Adelaide, Australia reduced call center wait times from 40 minutes to 90 seconds or 96%. And handled 47% less calls to their help desk thanks to their new (Oracle) chatbot.

 

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