Finding the balance between staffing supply and demand has never been easier. With Aspect EQ Workforce Management software, you can accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources.
Give millennial agents and supervisors the self-service and mobility they want with a dedicated mobile app or touch-tone IVR that enables easy viewing and changing of schedule from anywhere.
Accommodate any agent’s personal schedule with a rich selection of employee schedule preferences (e.g., hours/week, shift length, start/stop times, workday patters, days per week, lunch time preference, etc.)
A highly simplified, web-based graphical user interface
Responsive web design that supports all major browsers
Significantly increased agent and supervisor productivity even for complex schedule trades or sequential shift bids