The Talkdesk Promise
Our enterprise contact center platform delivers guaranteed reliability and offers an unprecedented 100% uptime SLA. Voice quality is backed by an industry-leading 4.22 MOS and to ensure the security of your data, Talkdesk maintains security and compliance certifications from all leading global alliances and organizations.
Trust & Reliability
Talkdesk leverages state-of-the-art technology to ensure your contact center is reliable, secure and always available.
Talkdesk Global Communications Network (GCN)
Industry-Best Reliability and Global Call Quality
9 Global Data Centers
Talkdesk has strategically distributed data centers around the world and prioritizes redundancy on every level to eliminate single point of failure.
Global Low Latency (GLL) Architecture
GLL ensures that each call travels the most direct route through regional communication nodes and minimizes dropped packets, jitter and delay.
Browser Communications Backup Plan (BCBP)
In the event that our primary telecommunications provider experiences issues, our BCBP ensures that you do not experience downtime or call quality issues.
Disaster Recovery
Talkdesk has a 24/7 Infrastructure and Operations team to oversee our automated backup plan should an unforeseen event occur.
Service Level Agreement (SLA)
Talkdesk offers the industry’s first and only 100% uptime SLA, strengthened by Talkdesk Proxy’s fully-redundant communications network.
Enterprise-Class Security
At Talkdesk, we take security and privacy seriously and have implemented a variety of safeguards in our design and code to carefully protect our customer data.
Talkdesk holds several certifications such as SOC2 Type II, SOC3, PCI-DSS Level 1, ISO27001, ISO22301, CSA Star Level 1 and Cyber Essentials (UK) and is rated in the Advanced security rating by Bitsight. Talkdesk follows additional security frameworks such as NIST and OWASP. Talkdesk is compliant with several Privacy laws such as GDPR, CCPA and HIPAA and holds a Privacy Shield certification. Talkdesk is also member of Cloud Security Alliance (CSA) and CiSP.
Our infrastructure is hosted and managed within secure data centers accredited for ISO27001, SOC2 and PCI level 1.
Our dedicated security team works every day to ensure the proper measures are in place to keep your data safe. In addition to closely monitoring our threats landscape, they also conduct regular audits of our system.
Keep Security on Your Fingertips
Proactively monitor your contact center with a full suite of security controls to keep your contact center safe from security threats.
Accept Payments in a PCI-Compliant Environment
Easily and securely manage credit card transactions over the phone in a PCI-compliant, agent-assisted way with Talkdesk PCI Payment.
Real-Time Status Updates
In the unlikely event that an issue occurs, Talkdesk keeps customers informed with relevant information and provides accurate timeline estimates for issue resolution.
For every incident, we share a detailed post mortem with root cause analysis and next steps to mitigate the impact of similar issues, should they occur in the future.
