USE CASE
SERVICE
INDUSTRY
TECHNOLOGY
INTEGRATION
SERVICENOW
KEY METRIC
97% ↑ SLA
Discover how Acxiom achieves customer excellence by utilizing Talkdesk
Acxiom’s roots go deep. Founded in 1969, the identity resolution and marketing enterprise has enabled people-based marketing with their products and services that break down organizational silos to drive seamless customer experiences and higher ROI. The company has acquired numerous businesses and today serves thousands of customers across the globe.
“This idea of ‘customer excellence’ is not something we had, or even had the capability to provide, prior to Talkdesk.”
– BRANDON TURNER, SENIOR MANAGER OF IT OPERATIONS AT ACXIOM
Acxiom chose Talkdesk as their enterprise contact center platform to replace Avaya in order to leverage Talkdesk’s real-time reports, integrations with top business tools and innovative AppConnect partners and ultimately establish a strong culture of customer excellence and transform the company’s internal support experience.
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