Wednesday, December 18, 2018 at 2:00 pm EST/11:00 am PST
Managing Your Network and Voice Environment with Confidence
How testing solutions Prognosis, HeartBeat, UC Accessor and StressTest from IR helps guarantee voice and network systems are fully tested and reduces systems failures in production.
Mike Burke, Director Testing Solutions from IR is the featured presenter.
Our customers’ success speak for themselves.
• “Prognosis provides real-time insight into how efficiently the UC environment is running, areas of risk, and areas of opportunity. It facilitates quick root cause analysis and the resolution of issues, thus minimizing downtime for the end-user.” Timon Dennis, Engineer, Cigna Corporation
• “IR Testing Solutions StressTest helps guarantee, to the greatest extent possible, that our call center systems are fully load tested before being released to the customer base. This is far more critical than it sounds as there are very serious risks associated with not doing so, like the system failing in production.” Kevin Johnson, VP & Call Center Manager, First Hawaiian Bank
• “HeartBeat monitoring has allowed us to know within 15 to 20 minutes that we are having issues. Before HeartBeat, we relied on the call center agents to inform us of issues leading to delays of up to an hour.” Felicia Barker, IT Systems Analyst, Deluxe Corporation
• “Without IR Testing Solutions HeartBeat we would not have known that our phone lines were down during very critical donation periods including New Year’s Eve – one of the largest single donation days of the year. Without IR we would have lost tens of thousands of dollars in donations.” Margaret Prestrud, Senior Manager, Member Services, Twin Cities Public Television, Inc.
• “IR Testing Solutions is vital to our ability to reduce system down time & respond quickly to outages & issues. I sleep well at night knowing they are monitoring our systems.” Technical Engineer Principal, Large Enterprise Health Care Company
• “Live monitoring of trunk traffic and voice stream quality checks are the two most useful features I’ve found that help my day-to-day work. Prognosis makes it easier for us to oversee our voice network, allowing us to react sooner.” IT Administrator, Medium Enterprise Health Care Company
• “We have more than 2,300 endpoints in our enterprise network of multiple external sites. We could not find the root cause of constant latency issues and frequent connectivity outages. UC Assessor with Path Insight identified many problems and helped us fix them quickly.” CTO, enterprise technology firm
• “Microsoft required a network assessment prior to our Skype for Business deployment. UC Assessor was easy to deploy, and in a very short time helped us identify serious pinch points in our network that would have doomed our collaborative solution.” Lead Network Engineer, Large Health Insurance Provider